Yolanda Jackson
Lafayette
Summary
Achieved operational improvements by optimizing administrative support functions. Enhanced team collaboration, resulting in increased productivity and successful project outcomes. Recognized for proactive problem-solving and adaptability in dynamic environments.
Dependable professional bringing many years of experience in settings delivering exceptional administrative and operational support. Knowledgeable about program operations, procedures, and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Overview
16
16
years of professional experience
Work History
Energy Assistance Program Assistant
Area IV Agency on Aging and Community Action Programs
Lafayette
10.2023 - Current
- Assist Coordinator with recruitment, training, and technical assistance of staff providing direct services to clients
- Work in cooperation with other staff to implement the Assigned Programs according to State and Federal Guidelines
- Maintain client files and paperwork, as required
- Network and develop contacts with other community agencies and businesses throughout all Area IV Agency EAP Counties
- Assist the Coordinator in monitoring the quality of work of the Energy Assistance Intake Specialist
Caregiver/CNA
Comfort Keepers
Lafayette
09.2022 - 09.2025
- Assist clients with bathing, light housekeeping, meal prep, mobility, medication reminders
Assistant Store Manager
Village Pantry/GPM Investments, LLC
Lafayette
12.2020 - 12.2021
- Hiring and training sales associates.
- Monitoring inventory and ordering merchandise based on demand.
- Stock and Merchandise Sales Floor
- Process and Receive Shipmen
- Perform Store Opening and Closing Task
- Provide Customer Service
- Facilitate Transactions
Retail Banker II
Woodforest National Bank
Lafayette
03.2020 - 12.2020
- Assist customers with banking needs.
- Open new accounts
- Account Recovery
Enrollment Specialist/PSR
Riggs Community Health Center
Lafayette
02.2018 - 03.2020
- Assist with check-in and check-out with patients.
- Collect co-pays and complete insurance verification.
- Provide excellent customer service.
- Researches and verifies patient eligibility for different programs and insurance coverage
- Registers and interviews patients to obtain accurate and complete demographic and financial information.
- Informs patients about the availability of governmental funded and discount programs.
- Properly completes enrollment applications through electronic and manual systems.
- Provides case management services for individuals and families on public and private health insurance programs
Onsite Lead
Quality Labor Management
Lafayette
04.2017 - 01.2018
- Conduct new hire orientations
- Manage and coordinate temporary employees
- Assist with staffing needs
- Maintain uniforms and supplies for temporary workers
Front Desk Manager
Quality Inn Suites
Lafayette
10.2016 - 10.2017
- Process and handle group rooming lists, reservations and employee reservation requests by inputting data into the reservations system.
- Train and supervise reservation agents for the efficient operation of the department.
- Monitor performance and give feedback according to established standards.
- Assists with the check-in and check-out of guests and any related guest service activity.
- Conduct interviews and assist General Manager with hiring eligible candidates for employment.
Patient Access Representative
St. Elizabeth Regional Health
Lafayette
08.2014 - 03.2016
- Complete registration and pre-registration for patients.
- Assist with check-in and check-out with patients.
- Collect co-pays and complete insurance verification.
- Provide excellent customer service.
Customer Service Representative
Alorica
Lafayette
10.2010 - 03.2013
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to enhance service delivery processes.
- Educated customers about products and services to improve satisfaction.
- Handled escalated complaints with empathy and professionalism.
Education
Medical Office Administration -
Harrison College
Lafayette, INSkills
- Embraced new concepts and technologies to elevate team performance
- Optimized workflow by implementing effective time management strategies to enhance productivity
- Guaranteed accuracy and precision in documentation and reporting processes
- Assisted teams in reaching project milestones Helped manage team dynamics to align with project objectives
- Executed data entry tasks to enhance record-keeping efficiency
- Utilized analytical skills to diagnose root causes and implement effective solutions
- Devised and executed workload management strategies to optimize project timelines
- Assisted in managing file and record systems to improve operational processes Guided staff in effective record-keeping methods
- Facilitated essential support services to enhance operational efficiency across departments
- Document processing
- Client management
- Quality monitoring
- Community outreach
- Certified Nursing Assistant
Additional Information
10 plus years of providing excellent customer service., 3 plus years in a leadership role., Excellent work ethic., Achieved Result by completing Task with accuracy and efficiency.
Timeline
Energy Assistance Program Assistant
Area IV Agency on Aging and Community Action Programs
10.2023 - Current
Caregiver/CNA
Comfort Keepers
09.2022 - 09.2025
Assistant Store Manager
Village Pantry/GPM Investments, LLC
12.2020 - 12.2021
Retail Banker II
Woodforest National Bank
03.2020 - 12.2020
Enrollment Specialist/PSR
Riggs Community Health Center
02.2018 - 03.2020
Onsite Lead
Quality Labor Management
04.2017 - 01.2018
Front Desk Manager
Quality Inn Suites
10.2016 - 10.2017
Patient Access Representative
St. Elizabeth Regional Health
08.2014 - 03.2016
Customer Service Representative
Alorica
10.2010 - 03.2013
Medical Office Administration -
Harrison College