Yolanda Jenifer
Information Technology
Summary
Highly organized professional seeking employment as Quality Control Analyst while putting all efforts into the growth of the organization and have a great work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunication Analyst/ Tech Controller
GDIT /Insight Global
12.2023 - Current
- Detect, report, troubleshoot and repair to Pentagon Transport layer circuits in 24/7 work environment
- Perform Operations & Maintenance responsibilities for complex Command and Control Networks
- Troubleshoot and isolate network outages to reduce customer downtime
- Type-1 Encryption management network duties
- Device firmware & software upgrade
- Monitored GEM Terminal, CIENA, Nokia, Promina, Evolved Programmable Network Manager, and ITPIE (Monitoring Tools used for support for clients networks and systems)
- Provide hardware, computer systems, and electrical components support and operations in classified networks.
PC Technician/ System Administrator
Jacobs / Prime
04.2022 - 09.2023
- Desktop hardware, software applications, operating systems, and network connectivity
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices, and peripherals, such as printers, and VOIP
- System software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machine
- Working with hardware and software vendors to verify timely product delivery/installed and ready to operate on schedule
- Worked with 3 enclaves (NIPR, SIPR, and SOCRATES)
- Creating and managing system permissions and user accounts in Active Directory.
Infrastructure Help Desk Coordinator
Digital Management
06.2021 - 04.2022
- Operated server room rack security system
- Creating/ running reports, generating new accounts, granting access to groups and/or individuals, removing users, setting account expiration dates
- Supported Power SME with outages (change management, system administration, Infrastructure Facility Room escorts)
- Monitored surveillance cameras in server rooms
- Supported authorized and emergency power and HVAC outages at the Pentagon by opening conference bridges to enable coordination
- Walkthrough of server rooms and telecommunication closets to ensure that environmental are within acceptable ranges, equipment is properly staged, and no issues
- Generated daily reports to track server room activities, changes, and incidents
- Programmed, troubleshooted, and installed Network Interface Cards into UPS units, so it may monitor battery status and room temperatures.
Protective Security Officer
American Security Programs
02.2019 - 06.2021
- Controls access to client site or facility through the admittance process
- Import information from other sources to avoid errors and time-consuming data entry
- Prepares logs and reports as required
- Monitor CCURE 9000 Access Management software which provides 24/7solution for managing cardholder access requests
- Checked badges of all that gained entry/ Access control
- Checked belongings through X-ray machine.
Protective Security Officer
Golden Services (Census Bureau/ NOAA)
11.2017 - 02.2019
- Control access to client facility through the admittance process issuing badges and temporary access through badging system
- Monitored Swipe and Show system
- Preregister visitors and large international groups
- Assist visitors with legitimate need to gain entry to the facility
- Prepares logs and reports as required
- Detect and respond to alarms and emergencies
- Monitors entrances and exits prevent unapproved or unlawful entry by monitoring cameras.
Protective Security Officer
Paragon Systems (DHS Headquarters)
08.2014 - 08.2017
- Access control, issued badges, verified ID's and badges
- Issue, maintain and manage all badges within facility including new hires and temporary employees, and customers
- Processed badges in system determining the level of clearance one needed following company policies
- Worked with programs to create, deactivate, maintain, and replace badges
- Handled all malfunctions/ passwords resets
- Monitored CCURE system verifying badges
- Operated X-Ray machine.
Education
Criminal Justice
Princes Georges Community College
Criminal Justice -
UMUC
Adelphi, MDSkills
Time Management
Attention to detail
Punctual
Remedy and Service Now
System administration
Help desk
Security
Customer service
Security
Certification
CompTIA Security+
Clearance
ACTIVE TS/SCI Clearance
Timeline
Telecommunication Analyst/ Tech Controller
GDIT /Insight Global
12.2023 - Current
PC Technician/ System Administrator
Jacobs / Prime
04.2022 - 09.2023
Infrastructure Help Desk Coordinator
Digital Management
06.2021 - 04.2022
Protective Security Officer
American Security Programs
02.2019 - 06.2021
Protective Security Officer
Golden Services (Census Bureau/ NOAA)
11.2017 - 02.2019
Protective Security Officer
Paragon Systems (DHS Headquarters)
08.2014 - 08.2017
CompTIA Security+
Criminal Justice
Princes Georges Community College
Criminal Justice -
UMUC
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