Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yolanda Lara Ayala

San Luis,Az

Summary

Experienced customer service representative with a strong background in technical support and problem-solving skills. Adapt and quickly assessing client needs, troubleshooting issues, and communicating resolutions in a clear, empathetic manner. Proficient in following company policy and independent task management

Overview

6
6
years of professional experience

Work History

Triage customer service
09.2024 - 03.2025
  • My role is answering calls, assisting with applications on benefits, status, updating addresses, and informing when benefits are ending

Active Telesource
10.2020 - 09.2024
  • My role is answering calls and educating members on their energy bill, explaining their bills so they can understand their charges, new rates, and energy used on the month
  • Also, assist them on reconnecting their energy and providing assistance on how to avoid a disconnection

United Pharmaceuticals
Yuma, Az
09.2019 - 10.2020
  • My role was to take customers orders, explain their over the counter benefits, and how they can use them in store, website, and through the phone

Education

High School Diploma -

School Name
San Luis, Az
05.2017

Skills

  • Bilingual
  • Ability to multitask
  • Problem solving
  • Teamwork
  • Customer service
  • Listening
  • Answering inquiries
  • Taking orders
  • Providing information on products
  • Explaining billing inquiries
  • Turbotax
  • Microsoft

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

References

Nitza Calderon: (928) 271-0835

Fernanda Barragan: (928) 315-0426

Timeline

Triage customer service
09.2024 - 03.2025

Active Telesource
10.2020 - 09.2024

United Pharmaceuticals
09.2019 - 10.2020

High School Diploma -

School Name

Similar Profiles

  • Emily StoneEmily Stone

    NA at <ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>NA at <ul><li>High volume of calls</li><li>Registering patients</li><li>Scheduled appointments for 16 separate locations and multiple different doctors</li><li>Answering emails</li><li>Using teams</li><li>Problem Solving</li></ul>

  • Alejandro SolisAlejandro Solis

    NA at Cocody French restaurantNA at Cocody French restaurant

  • Kiandrick GomezKiandrick Gomez

    NA at Filiberto’s (Rita Ranch)NA at Filiberto’s (Rita Ranch)

  • Wochamar JosephWochamar Joseph

    NA at Dramatic Education IncNA at Dramatic Education Inc

  • Mirielys Crespo CamejoMirielys Crespo Camejo

    NA at Prokidz Health Care SolutionsNA at Prokidz Health Care Solutions

CREATE PROFILE
Yolanda Lara Ayala