YOLANDA L BELL
Groveland
Summary
Highly motivated and skilled customer service professional seeking a challenging position where abilities can contribute to the success of a future employer. Proven track record of delivering exceptional customer experiences, adept at building strong relationships and resolving issues efficiently. Committed to providing top-notch service, strives to exceed customer expectations and consistently deliver positive outcomes. Ready to leverage strong communication skills and problem-solving abilities to make a valuable impact in a customer service role.
Overview
19
19
years of professional experience
Work History
Certifies Trainer
Red Lobster, LLC
11.2013 - 04.2024
- Accurately took orders.
- Maintained high standards in serving seafood dishes while fostering a fun environment.
- Assisting management team in daily operations
- Maintained accurate food inventory based on guest projections.
- Ensured thorough compliance with food temperature regulations.
- Delegated server sections based on staff abilities.
- Utilized the L.E.A.R.N framework to enhance operational efficiency.
- Model when handling guest complaints
- Managing labor by closing employees gradually based on guest flow
- Supervising crew members while establishing teamwork
- Coaching co-workers to become more secure in their abilities
- Providing an example of our core values and increasing positivity in the workplace
Customer Care Specialist / Technical Support Tier II
Convergys
02.2012 - 08.2014
- Managed substantial inbound call volume efficiently.
- Leveraged multiple systems to address concerns related to customer accounts and equipment.
- Handled various payment methods efficiently, ensuring optimal discounts for each customer.
Administrative Assistant
Fish N' Loaves Soul Food Restaurant
03.2009 - 07.2011
- Responsible for all product inventory
- Answering phones, faxes and emails in a timely manner
- Kept track of all auditing of business expenses
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses by using awareness, attention to detail and integrity
- Organized weekly sales reports for the sales department to track product success
- Trained 25 new employees quarterly
- Developed highly empathetic client relationships and earned great reputation for exceeding sales goals
Customer Service Representative
Southern Self Storage Facility
10.2005 - 06.2008
- Responsible for opening and closing store
- Processing payments by phone, mail, email and in store
- Balancing safe for the close of the business day
- Preparing lease agreements for new tenants
Education
Florida State Board Certification - Cosmetology
Fortis College
Winter Park, FL01.2013
Florida State Certification - Massage Therapy
Florida Metropolitan University
Orlando, FL01.2008
Certification - Business Administration
Valencia Community College
Orlando, FL01.2002
Diploma - General Studies
Dr. Phillips High School
Orlando, FL01.2000
Skills
- Customer service satisfaction
- Excel
- Word
- Research
- Clerical tasks
- Faxing
- Filing
- Computer programming
- Cash handling
- Shipping and receiving
- Professional customer service
- Active listening
Career Overview
To obtain a Customer Service position where I can utilize my skills to be an asset to my future employer
Timeline
Certifies Trainer
Red Lobster, LLC
11.2013 - 04.2024
Customer Care Specialist / Technical Support Tier II
Convergys
02.2012 - 08.2014
Administrative Assistant
Fish N' Loaves Soul Food Restaurant
03.2009 - 07.2011
Customer Service Representative
Southern Self Storage Facility
10.2005 - 06.2008
Florida State Board Certification - Cosmetology
Fortis College
Florida State Certification - Massage Therapy
Florida Metropolitan University
Certification - Business Administration
Valencia Community College
Diploma - General Studies
Dr. Phillips High School
Similar Profiles
Deborah IwasyszynDeborah Iwasyszyn
Restaurant Manager - Level 4 at Red Lobster, LLCRestaurant Manager - Level 4 at Red Lobster, LLC
Ami PopeAmi Pope
Associate Manager of Guest Relations at Red Lobster, LLCAssociate Manager of Guest Relations at Red Lobster, LLC
Nicole MichaudNicole Michaud
Restaurant Manager at Red Lobster LLCRestaurant Manager at Red Lobster LLC