Michelle Ortiz-Johnson
Phoenix,AZ
Summary
Knowledgeable and compassionate Crisis Specialist with 30 years of experience in Behavioral Health and medical field. Looking to obtain a full time remote position which allows me to utilize my various skills and continue to expand my independent growth within a great company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
08.2023 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
Dispatch Behavioral Health Tech
Solari Crisis And Human Services
02.2015 - 09.2023
- Provide side by side Training of newly hired dispatchers on Dispatching as well as workflows and procedures
- Resolution of Escalated calls
- Provide detailed feedback to direct and upper management on procedure improvements to assist in controlling escalation reductions.
- Handle nightly and overnight operation management
- Coordinate and dispatch Inbound calls
- Assign MT and transports by priority to community and hospitals
- Reporting of System malfunctions, safety issues, concerns and noncompliance of agencies
Education
PCT Certification
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ1998
Skills
- Risk evaluation
- Mental health knowledge
- Problem solving
- Inbound and Outbound call/ email De escalation
- Excellent Customer service and active listening
- Root cause resolution analysis
- Well versed and trained on Medical terminology
- Multi-line switchboard management
Certification
1998 – Patient Care Technician
1994 – Multi-Care Management
2000 – DIT Client Intervention
2008-CPI Certification
2023- 988 Certification
2023-Peer Support
2023-Alzheimer's Certification
2023-CPS Certification
Other Positions Held
Patient Care Technician
Behavioral Technician
Medical Secretary Certified
Nursing Assistant Monitor
Technician Staffing
Coordinator Admitting / Billing Specialist
Additional Information
Extended Employment History
Oasis -Chandler, AZ Admissions Coordinator 2012-2015 Banner Staffing Services-Phoenix, AZ CNA,BHT 2010- 2013 Tanner - Phoenix,AZ BHT,PCT,CNA 2004-2010
Maravill Med Center -Phoenix, AZ CNA/BHT 2004-2006 AZ Spine & Joint Hospital CNA, Unit Secretary 2002-2004
Mesa General - Mesa, AZ Unit Secretary, Monitor Technician,CNA 2003-2004
DNI Registry - Phoenix, AZ CNA, PT ,Patient Care Technician (PCT ) 1998 - 2004
Additional Relevant Experience:
Served as team lead over Behavioral Technician and certified Nursing Assistants, Unit Coordinator, Scheduled staff and gave shift assignments Worked in a variety of units including locked down units from the hospitals to the jail, ICU, Medical Surgical., OR, Geriatrics, Pediatrics, Burn Unit, Rehab, Obstetrics and Neonatal, Hospice Direct groups ,deescalate and redirect clients to remain safe Discharge Coordination
Timeline
Crisis Intervention Specialist
Rocky Mountain Crisis Partners
08.2023 - Current
Dispatch Behavioral Health Tech
Solari Crisis And Human Services
02.2015 - 09.2023
PCT Certification
Maricopa Community Colleges - Gateway Community College