Yolanda McKinney
North Miami,FL
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Wheelchair Agent
HHS
Fort Lauderdale, FL
06.2023 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
- Located and read airport monitors to determine arrival and departure information.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Improved passenger comfort by distributing pillows and other items and managing noise environment.
Dishwasher
Key Biscayne Yacht Club
Key Biscayne, FL
10.2021 - 12.2021
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Picker Packer
C&S Warehouse
Miami, Florida
08.2020 - 10.2020
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Players Club
Big easy casino
Hallandale, FL
06.2019 - 08.2020
- Monitored payment of hand-delivered jackpots to verify promptness.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Cashier
Big easy casino
Hallandale, FL
05.2018 - 06.2019
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Cashier
Exxon Mobil
North Miami, FL
12.2015 - 03.2018
- Operated cash register, collected payments, and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Clerical
Florida Sleep Center
Orange Park, FL
08.2010 - 02.2011
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Clerical Assistant
Florida Sleep Center
Orange Park, FL
08.2010 - 02.2011
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
McDonald's
Greencove Springs, FL
08.2005 - 12.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Diploma - Medical Assisting
Everest University
08.2010
High School Diploma -
Clay High School
Green Cove Springs, FL06.2008
Skills
- Health code requirements
- Hazardous chemical handling
- High efficiency
- Sanitizing protocols
- Cleaning procedures
- Basic Math
- MS Office
- Friendly, positive attitude
- Microsoft Office
- Organization
- Organizational skills
- Reliable and trustworthy
- Critical thinking
- Cash handling
- Customer Service
- Cash counting machine operations
- Ordering and stocking
- Cash register operation
- Cash management
- Pallet jacks
- Microsoft Word
- Microsoft Excel
- Warehouse operations
- Customer relations
- Clerical support
- Mail management
- Self-starter
- Medical terminology
- Report writing
- Proofreading
- Understands grammar
- Professional and mature
- Disability Awareness
- Safety awareness
- Check-in procedures
- Strong Organization
Timeline
Wheelchair Agent
HHS
06.2023 - Current
Dishwasher
Key Biscayne Yacht Club
10.2021 - 12.2021
Picker Packer
C&S Warehouse
08.2020 - 10.2020
Players Club
Big easy casino
06.2019 - 08.2020
Cashier
Big easy casino
05.2018 - 06.2019
Cashier
Exxon Mobil
12.2015 - 03.2018
Clerical
Florida Sleep Center
08.2010 - 02.2011
Clerical Assistant
Florida Sleep Center
08.2010 - 02.2011
Cashier
McDonald's
08.2005 - 12.2005
Diploma - Medical Assisting
Everest University
High School Diploma -
Clay High School