Yolanda Mercado
Tampa,FL
Summary
Perspicacious Unit Coordinator with 7 years of experience. Coordinates and works alongside team of nurses and physicians to document and treat patient conditions. Accompanying seekers of medical care from admission to discharge towards healthy lives.
Overview
11
11
years of professional experience
Work History
Unit Coordinator
Tampa General Rehabilitation Hospital
1307 West Kennedy Blvd.
05.2022 - Current
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Coordinated seamless transportation arrangements for patients requiring off-site diagnostic testing or specialty consultations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Unit Coordinator
Tampa General Hospital
Tampa, FL
02.2016 - Current
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Responded to patient call lights to expedite appropriate follow-through.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
PCT
Tampa General Hospital
1 Tampa General Circle
02.2013 - 02.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
Certified Nursing Assistant -
Ultimate Medical Academy
Tampa Florida01.2013
Skills
- Charting
- Patient Registration
- Heartsaver CPR AED (CPR AED)
- Department collaboration
- MEDITECH EHR Software
- Critical Thinking
- Records Management
- Basic Life Support for Health Care Providers (BLS)
- HIPAA Guidelines
- Records Maintenance
- Critical thinking abilities
- New Admissions
- Paperwork Processing
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Unit Coordinator
Tampa General Rehabilitation Hospital
05.2022 - Current
Unit Coordinator
Tampa General Hospital
02.2016 - Current
PCT
Tampa General Hospital
02.2013 - 02.2016
Certified Nursing Assistant -
Ultimate Medical Academy