Yolanda Mickens
Rockwall
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Faith Presbyterian Hospice
Dallas, TX
01.2022 - Current
- Provided emotional support and compassionate care to the patient and family
- Applied medical and adaptive devices as ordered by the appropriate supervising nurse
- Accurate documentation
- Followed the directions under a Registered Nurse.
Patient Care Technician
Texas Health Rockwall
Rockwall, TX
05.2023 - 11.2024
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Unit Secretary
LifeCare Plano
01.2019 - 01.2022
- Maintained patient medical records, ensuring accuracy and confidentiality.
- Assisted with filing, faxing, photocopying, scanning documents and other administrative duties as needed.
- Ordered supplies for the ICU unit according to departmental guidelines.
- Registered new patients into the system, verifying insurance information and collecting co-payments when necessary.
- Performed data entry tasks such as entering patient demographic information into computer systems accurately and efficiently.
Home Health Aide
Stonegate Home Health
Lewisville, TX
01.1990 - 01.2019
- Provided high-quality patient care within surgical, acute care, and rehabilitation
- Preserved patient dignity and minimized discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing
- Commended for chart accuracy, patient relations, and consistent delivery of empathetic care
- Provided necessary skills to appropriately report changes and document patient information.
- Assisted with personal care activities, such as bathing, dressing and grooming.
Telemetry Technician
Baylor Hospital
02.1990 - 12.1990
- Monitored and adjusted telemetry equipment as needed for optimal performance.
- Provided technical support to nursing staff in the use of telemetry equipment.
- Assisted in troubleshooting, diagnosing, and repairing telemetry equipment.
- Responded promptly to all alarm notifications from patients' monitors.
Education
Associate of Arts -
Trinity Valley Community College
Terrell, TX12-2025
Esthetician -
Aveda College
Dallas, TX06-2019
Skills
- Patient Observation
- Adaptable
- Professional Bedside Manner
- Medical Equipment Operation
- Data Collection
- Blood Glucose Monitoring
- Patient Positioning Understanding
- Emergency Response
- Sterilization Techniques
- ADL Support
Certification
- Nurse Aide Certificate
- BLS
Timeline
Patient Care Technician
Texas Health Rockwall
05.2023 - 11.2024
Patient Care Technician
Faith Presbyterian Hospice
01.2022 - Current
Unit Secretary
LifeCare Plano
01.2019 - 01.2022
Telemetry Technician
Baylor Hospital
02.1990 - 12.1990
Home Health Aide
Stonegate Home Health
01.1990 - 01.2019
Associate of Arts -
Trinity Valley Community College
Esthetician -
Aveda College
Personal Information
Title: PATIENT CARE TECHNICIAN
References
References available upon request.