Yolanda MIranda
Herndon,VA
Summary
Proven professional with a track record of enhancing customer satisfaction and retention at United Airlines through expert complaint resolution and customer service. Skilled in surface sanitation and customer order management, consistently delivering results by prioritizing client needs and maintaining high standards of cleanliness. Achieved a significant improvement in customer feedback scores.
Overview
25
25
years of professional experience
Work History
House Cleaner
Self Employed Services
09.2013 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Truck Driver
Inland
11.2009 - 02.2013
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Customer Services Agent
United Airlines
09.1999 - 06.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
Lobby Agent
United Airlines
09.1999 - 06.2007
- Resolved customer problems and complaints.
- Provided assistance to guests with special needs and helped with seat accommodations.
Education
GED -
Hudson High School
Falls Church, VA06.2004
Skills
- Steam Cleaning
- Floor polishing
- Surface sanitation
- Clothes laundering
- Customer Retention
- Customer Order Management
- Complaint resolution
- Customer Service
- Product restocking
- Cash Register Operation
- Customer Assistance
- Merchandise Restocking
Timeline
House Cleaner
Self Employed Services
09.2013 - 07.2024
Truck Driver
Inland
11.2009 - 02.2013
Customer Services Agent
United Airlines
09.1999 - 06.2007
Lobby Agent
United Airlines
09.1999 - 06.2007
GED -
Hudson High School
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