Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Moore

Baltimore,MD

Summary

Dynamic professional with extensive experience as a Delivery Driver at DoorDash, excelling in route navigation and time management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in payment processing and vehicle maintenance, consistently ensuring timely and accurate deliveries while maintaining high service standards. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Delivery Driver

DoorDash
Baltimore, Maryland
02.2025 - Current
  • Delivered food orders efficiently to customers within designated time frames.
  • Handled cash and digital payments securely during transactions.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Received daily delivery instructions and route assignments from dispatch.
  • Handled customer service complaints with utmost professionalism
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Notified customers of delays to decrease calls to support.

Catering Manager

GFE EATEARY eatery
Baltimore, MD
03.2023 - Current
  • Developed menus tailored to client preferences and dietary requirements.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Managed inventory levels of food supplies required for upcoming catered events.

Customer Service Representative

AT&T Wireless
Baltimore, MD
04.2021 - 02.2023
  • Provided product information and support for wireless services.
  • Collaborated with team members to enhance service delivery processes.
  • Handled escalated calls, ensuring a positive customer experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Mergenthaler Vocational Techical High School
Baltimore, MD
06-1990

Skills

  • Route navigation
  • Time management
  • Payment processing
  • Order accuracy
  • Vehicle maintenance
  • Customer service

Timeline

Delivery Driver

DoorDash
02.2025 - Current

Catering Manager

GFE EATEARY eatery
03.2023 - Current

Customer Service Representative

AT&T Wireless
04.2021 - 02.2023

High School Diploma -

Mergenthaler Vocational Techical High School
Yolanda Moore