Yolanda Morgan
Lynwood,Illinois
Summary
Proven track record of enhancing cleanliness at Ameristar Casino Skilled in sanitation procedures and adept at maintaining confidentiality, demonstrating strong work ethic and teamwork. Achieved significant improvements in high-touch area sanitization, directly reducing illness spread.
Overview
50
50
years of professional experience
Work History
EVS Attendant
Ameristar Casino
East Chicago, IN
06.2023 - Current
- Enhanced cleanliness standards by implementing thorough cleaning and sanitizing procedures for various surfaces and areas.
- Participated in regular team meetings to discuss process improvements and share insights on effective cleaning techniques.
- Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
- Maintained inventory levels of cleaning supplies and equipment, replenishing as needed to ensure uninterrupted service.
- Demonstrated adaptability by efficiently switching between tasks as needed to accommodate changing priorities in fast-paced environments.
Patient Access Representative
Rush Universit Medical Center
03.1975 - 12.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
Education
Kennedy King College
Chicago, IL 09.2024 - 6 2024
Skills
Waste disposal
Sanitation Procedures
Chemical Handling
Laundry Management
Hazardous Materials Handling
Trash Collection
Strong Work Ethic
Teamwork and Collaboration
Problem-Solving
Sweeping and Mopping
Multitasking Abilities
Restroom Servicing
Timeline
Kennedy King College
09.2024 - 6 2024
EVS Attendant
Ameristar Casino
06.2023 - Current
Patient Access Representative
Rush Universit Medical Center
03.1975 - 12.2019