Yolanda Nunez

Hammonton

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Bilingual Customer Benefits Advisor

Unum

03.2022 - 02.2026

Educated clients on policy details and claims procedures during phone consultations.
Handled customer inquiries regarding insurance policy coverage and payment status updates, providing clear and accurate information to enhance client satisfaction.
Iniated claims for hospital, accident, critical illness and wellness.
Maintained accurate records of claims status and client interactions in the system.
Collected payments and processed receipts while informing policyholders of outstanding balances, facilitating smooth financial transactions.
Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

Customer Service Representative

South Jersey Gas

Atlantic City

07.2016 - 07.2021

Documented customer interactions to ensure accurate record-keeping.
Educated customers on energy-saving tips and available company programs to enhance awareness and usage.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments, and assisted with payment option setup to streamline transactions.

Education

Associate of Science - Criminal Justice

Atlantic Cape Community College

Mays Landing, NJ

Skills

Time management
Attention to detail
Verbal communication
Multitasking

Active listening
Microsoft outlook, word, and Excel
Technical support

Timeline

Bilingual Customer Benefits Advisor

Unum

03.2022 - 02.2026

Customer Service Representative

South Jersey Gas

07.2016 - 07.2021

Associate of Science - Criminal Justice

Atlantic Cape Community College

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