Yolanda Perez
Port Saint Lucie,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Rep/sales Floor Assistant
JCPenney
Jensen Beach, Florida
06.2021 - Current
- June 2021- February 2022 I assisted in the Omni department. Picking and packing orders for customers. Assisted with returns and exchanges.
- February 2022- August 2022 I became an Operation supervisors assistant. Assisting in signing the store 2 days out of the week. Receiving and unloading weekly trucks. Gathering and scanning out store defectives.
- August 2022 - current I am a sales floor assistant.
- Deliver excellent customer service.
- Address customer needs and solve any complaints. Such as returns, worries, and questions.
- Help merchandise clothing and accessories that come off of our weekly trucks.
- Reorganized the sales floor to meet company demands.
- Assist with Cash room to manage the change tills, make sure all tills are set to standard and ready for the day. Do the bank deposit and place it in the safe. Count all the remaining money to make sure the safe is the amount it should be.
- Maintain up to date knowledge on all policy changes.
Customer Service Representative
JCPenney
Bridgeport , CT
10.2016 - 05.2021
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each customer.
Assistant Manager
Family Dollar
Bridgeport, Connecticut
03.2013 - 06.2017
- Delivered excellent customer service.
- Addressed customer needs and solved any complaints. Such as returns, worries, and questions.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Managed each cash register drawer before and after an employee used it.
- Collected all money deposits at the end of the shift and set up deposit bags and detailed information before dropped into the safe.
- Opened or closed the store.
Education
High School Diploma -
Central High School
Bridgeport, Connecticut06-2013
Skills
Great customer service
Effective Communication
Active Listening
Point of Sale system operations
Ability to multitask
Can hold a Spanish conversation
Cash handling
Problem solving
Adaptability
Timeline
Customer Service Rep/sales Floor Assistant
JCPenney
06.2021 - Current
Customer Service Representative
JCPenney
10.2016 - 05.2021
Assistant Manager
Family Dollar
03.2013 - 06.2017
High School Diploma -
Central High School