Yolanda Prime
Douglasville,GA
Summary
Dynamic project manager with a strong focus on driving operational efficiency and quality improvements. Expertise in managing cross-functional teams, ensuring adherence to project timelines, and delivering innovative solutions. Proven record of enhancing team performance through effective training and mentorship.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Lead Event Specialist
AVRI Entertainment, LLC., /Bobby Hurd & Co.
Atlanta, GA
01.1997 - Current
- Executed innovative marketing strategies that enhanced event visibility and boosted attendance.
- Conducted thorough site inspections to ensure venues met all requirements for successful event execution.
- Coordinated schedules and timelines for events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Oversaw event expenditures to ensure alignment with budgetary constraints.
- Analyzed event costs to identify areas of improvement and cost savings.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Evaluated vendor proposals to select the best-suited partners based on budget constraints, quality standards, and compatibility with the project vision.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Managed travel logistics for event participants, including booking flights and accommodations. and accommodations for event attendees.
- Created comprehensive event reports, summarizing key insights and outcomes for each event.
- Trained and supervised event staff to complete tasks on time.
- Reviewed event bills to confirm accuracy and approve payment.
- Collaborated effectively with team members to support event planning and execution. in a team setting, providing support and guidance.
Sales Support Manager
Pinnacle Group, LLC-AT&T
Atlanta, GA
12.2024 - 08.2026
- Renewal of legacy products
- Coordinated POTS contract renewals to ensure continuous service delivery
- Executed management of ISDN PRI
- Handled operations of Centrex services
- Managed DS1, DS3, and DS0 services
- Long Distance
- Oversaw daily operations to maintain service quality and support sales objectives
- Email responses
- Facilitated customer sales interactions
- Partnered with leadership and peers to streamline sales support processes
- Attending training calls
- Developed contracts and executed implementation
- Evaluated bills during contract implementation
Sales Support Manager
Pinnacle Group, LLC-AT&T
Atlanta, GA
09.2024 - 12.2024
- Managed internet services for ADI clients, ensuring optimal performance and customer satisfaction.
- Contact Customers for renewal option and terms.
- Generate renewal contract in eight AT&T systems and provide to Customers for signature.
- Track Customer interactions and renewal success for commission tracking.
Executive Escalation/Expedite/Project Manager
AT&T
Atlanta, GA
11.2018 - 11.2023
- Responsible for accelerating the installation process of complex services for Out of Service, Grand Opening, etc.
- Customers who require service in less than thirty days.
- Expedite Management Role- Responsibilities included but were not limited to qualifying orders for the Expedite Process.
- This role involves reviewing Contracts for Expedite Fee language, as well as reviewing orders for Credit approval, applying Expedites and following orders through to Access Installation.
- The role requires interaction with VPs, Acct Teams, Engineers and Customers to ensure order delivers by the Customer's Due Date (normally due to Grand Openings, Revenue Impacts, and Out of Service Conditions).
- The Installation Process included interaction with various organizations to include Design, Provisioning, Hardware on-site Construction Teams, Technical Test & Turn-up of Service, etc.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Client Support Specialist/Order Manager
AT&T
Atlanta, GA
09.2013 - 11.2018
- Responsible for the End-to-End Ordering and Tracking of Local Telecommunications/Cloud/Ethernet/VPN/EAVPN Services and IP/Data Services for 100+ Large Business Global Accounts, and processing orders into ten AT&T applications to ensure accurate Service Delivery, Billing accuracy via CISCO-Jasper Control Center and Telegence Billing Systems.
- Processing MACD (Moves, Adds, Changes, Disconnects) of Customer’s services.
- Project Management skills required and daily customer-facing interactions.
- Multi-tasking and people skills are a definite must.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Delivered informative presentations during client onboarding sessions, facilitating seamless transitions into product use and setting expectations for future support interactions.
- Interacted with team members across departments to research and resolve customer issues.
Contract Specialist
AT&T
Atlanta, GA
10.2012 - 09.2013
- Responsible for Large Business Volume & Term Contract Management Services, Contract Processing, Implementation, Data Analysis, File Maintenance, Billing Credits via BOCRIS and CISCO-Jasper Control Center, and Management in various AT&T system applications.
- Provided Customers with monthly reports of all credits applied based on applicable Products and Services.
- Strengthened internal controls by developing and implementing contract management policies, procedures, and templates.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Managed high-value contracts portfolio, maintaining strong relationships with key stakeholders and ensuring compliance with regulatory requirements.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Assisted contract and legal professionals to address contract issues and developments.
Administrative Assistant
Easter Seals Of North GA
Atlanta, GA
08.2004 - 05.2006
- Responsible for all office support including, but not limited to AP / AR, general office duties, multi - line phone reception, multi - tasking, systems development and reports.
- Oversaw seven Child Development Centers, which included Permit tracking, Center Safety Regulations, repair invoice tracking and payment, Hazardous Material checklists and compliance, Building Lease tracking and renewal, etc.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Law - Legal Secretary
Hudnall, Cohn & Abrams Attorneys
Atlanta, GA
01.2000 - 04.2001
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
Education
No Degree - Electronics Technology
Devry Institute of Technology
Atlanta, GA01-1987
No Degree - Real Estate
Homebanc School of Realtors
Atlanta, GAHigh School Diploma -
Wrens High School
Wrens, GASkills
- Agile Methodology
- Contract Development
- Customer relations specialist
- Document Management
- Project tracking
- Contract Management
- Project Management
- Vendor Sourcing
- Project Planning
- Procedure Development
Certification
- AEPM (Achieving Excellence in Project Management) Certification, 05/01/15
- Workforce 2020- AGILE Program/Prodi. Mgt- Customer Facing Proj/Mgt - tSpace Badge, 04/01/15
- Workforce 2020- AGILE Program/Project Management- Technical Proj/Mgt- tSpace Badge, 04/01/15
- Workforce 2020- Software Defined Network: tSpace Badge, 04/01/15
- Workforce 2020- AT&T Network Transformation Track: tSpace Badge, 03/01/15
- Workforce 2020- Technology Transformations Track: tSpace Badge, 03/01/15
- Workforce 2020- IP Networking Fundamentals: tSpace Badge, 06/01/14
- GA Work Ready Certificate: Gold VVTBD9F2K7R5, 03/01/10
Technical Summary
- Windows, Word, Outlook, and Access
- Excel and PowerPoint (Advanced experience 10 years)
- Spreadsheets, V-Lookup, Formulas, Macros, Pivot Tables SharePoint, Charts, etc.
- SharePoint, Visio, 7000 kph, 50 wpm typist, alpha and numeric filing, multi-line switchboard, facsimile, copier, Pitney Bowes mail processor, ROS billing system, DOS, Access (Reports)
- AT&T/BellSouth Systems: GCSM, GIOM, EFMS, ICORE, ACIS, eCRM, VIT, BAT, BET, ASAP, BOM, IGLOO, Telegence Billing, MyPrice, CISCO Systems aka Jasper Control Center, UBAM, MyPrice, Salesforce, Sales Express, CRM Systems, SEAP, PRODIS, PAM, BOCRIS (all aspects to include billing, reporting via access programs), FFLOW, CBR, Contract Wizard, Siebel, ECATS, DocViewer, AmDocs, AERO Ticketing, Batch Manager, ECBR, WebEx, ROME, SOTS, TIRKS, POCITS, and GRETA, Enterprise Bill Viewer, Power BI, RDS Worklist, and COARS
Timeline
Sales Support Manager
Pinnacle Group, LLC-AT&T
12.2024 - 08.2026
Sales Support Manager
Pinnacle Group, LLC-AT&T
09.2024 - 12.2024
Executive Escalation/Expedite/Project Manager
AT&T
11.2018 - 11.2023
Client Support Specialist/Order Manager
AT&T
09.2013 - 11.2018
Contract Specialist
AT&T
10.2012 - 09.2013
Administrative Assistant
Easter Seals Of North GA
08.2004 - 05.2006
Law - Legal Secretary
Hudnall, Cohn & Abrams Attorneys
01.2000 - 04.2001
Lead Event Specialist
AVRI Entertainment, LLC., /Bobby Hurd & Co.
01.1997 - Current
No Degree - Electronics Technology
Devry Institute of Technology
No Degree - Real Estate
Homebanc School of Realtors
High School Diploma -
Wrens High School