Yolanda Ramos
Montclair,CA
Summary
Results-driven professional with solid foundation in business management. Known for effectively leading teams and driving operational improvements to achieve business objectives. Emphasizes team collaboration and adaptability to changing business needs. Skilled in strategic planning and project management, with reliable and flexible approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control
Empire Imports-Norco, CA
2024.04 - Current
- Investigated customer complaints or returns, identified root causes, and implemented corrective actions to prevent recurrence
- Created detailed inspection reports documenting findings, deviations from specifications, and recommended corrective actions
- Conducted internal audits to assess compliance with quality standards and implemented corrective actions as needed
- Liaised with production supervisors regarding any non-conforming products found during inspections for immediate resolution
- Collaborated with cross-functional teams to resolve customer complaints related to product quality issues
- Investigated customer returns or complaints regarding product defects or performance issues
- Maintained a clean working environment in accordance with safety guidelines during inspections
- Served as a subject matter expert on quality control processes and procedures
- Demonstrated proficiency in using computerized systems/software for data entry, analysis, and reporting
- Provided guidance on regulatory requirements related to product labeling, packaging, or documentation
Case Manager
Operation Healthy Hearts-Pomona, CA
2019.01 - 2024.04
- Provided excellent customer service by promptly responding to client inquiries and resolving issues
- Maintained accurate records of all interactions with clients, including phone calls, emails, and in-person meetings
- Managed patient records accurately by documenting all relevant information regarding diagnoses, treatments, medications prescribed, etc
- Collaborated with insurance providers to ensure timely reimbursement for services rendered
- Served as a liaison between patients and their families, providing emotional support during challenging times
- Developed personalized treatment plans for patients based on their specific needs and medical history
- Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
- Assisted clients in selecting appropriate insurance coverage based on their needs and budget
Assistant Business Office Manager
Las Colinas Post Acute-Ontario, CA
2013.01 - 2019.01
- Assisted in the management of daily business office operations, including financial transactions, billing, and record-keeping
- Managed accounts payable/receivable functions, processing invoices, payments, and collections in a timely manner
- Prepared financial reports for review by senior management, providing insights on revenue trends and expense patterns
- Assisted in budget planning and monitoring expenses to ensure adherence to allocated funds
- Trained new staff members on business office procedures and software systems to ensure smooth onboarding process
- Maintained accurate and up-to-date financial records, ensuring compliance with company policies and regulations
- Managed employee schedules to ensure adequate coverage during peak hours while optimizing staffing levels to control labor costs
- Analyzed operational data trends using Excel spreadsheets or other analytical tools identifying areas for improvement and implementing strategies to optimize performance
- Created reports/presentations using Microsoft Office Suite (Word/Excel/PowerPoint) presenting data analysis findings/recommendations to senior management teams
Education
Business Office Management Cert. - College
UEI College
West Covina, CA2025-01
Skills
- Quality control software
- Management
- Communication skills
- Documentation review
- Conflict management
- Quality inspection
- Workflow management (operations management method)
- Compliance audits & assessments
- Team development
- Microsoft Excel
- Office management
Certification
- Business Office Management
- Counseling Certification
- Certified Substance Abuse Counselor
- Driver's License
- CADC
- Substance Abuse Counseling Certification
Languages
Bilingual
English
Spanish
Timeline
Quality Control
Empire Imports-Norco, CA
2024.04 - Current
Case Manager
Operation Healthy Hearts-Pomona, CA
2019.01 - 2024.04
Assistant Business Office Manager
Las Colinas Post Acute-Ontario, CA
2013.01 - 2019.01
Business Office Management Cert. - College
UEI College