Yolanda Reyes
San Antonio,TX
Summary
Over one year experience as a customer service representative working in a fast paced sales branch. Call center skills with track record of calls as well as sales. I have 3 years total experience working as a correctional officer, i also have 6 + months experience in intake booking and or releasing inmates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
DETETNTION OFFICER
GEO SOUTH TEXAS ICE PROCESSING CENTER
566 VETERANS DR PEARSALL TX 78061
10.2022 - Current
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Armored Truck Driver AND HOPPER
Loomis Armored US
9555 BALL ST SAN ANTONIO TX 78217
10.2020 - 09.2022
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Received and issued receipts from customers to verify successful transfer of valuables.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
CORRECTIONAL OFFICER
GEO
218 S LAREDO ST SAN ANTONIO TX 78207
04.2018 - 01.2020
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
CORRECTIONAL OFFICER
Kyle Correctional Center
23001 I-35 KYLE TX 78640
02.2018 - 04.2018
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
InterBank
10.2017 - 01.2018
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balanc- ing cash drawers, handling night deposits, correcting discrepancies.
CORRECTIONAL OFFICER
Willacy State Jail
1695 COUNTY RD 300 S RAYMONDVILLE TX 78580
08.2016 - 01.2018
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
Fort Knox Security
02.2016 - 05.2016
- Secures premises and personnel by patrolling property; monitoring surveillance equip- ment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Teleperformance Brownsville
09.2012 - 12.2012
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and en- suring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and dif- fusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing ex- cellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2010
Skills
- Report Writing
- Officer Training
- Rule Enforcement
- Protecting People and Property
Languages
Spanish
Native or Bilingual
Timeline
DETETNTION OFFICER
GEO SOUTH TEXAS ICE PROCESSING CENTER
10.2022 - Current
Armored Truck Driver AND HOPPER
Loomis Armored US
10.2020 - 09.2022
CORRECTIONAL OFFICER
GEO
04.2018 - 01.2020
CORRECTIONAL OFFICER
Kyle Correctional Center
02.2018 - 04.2018
InterBank
10.2017 - 01.2018
CORRECTIONAL OFFICER
Willacy State Jail
08.2016 - 01.2018
Fort Knox Security
02.2016 - 05.2016
Teleperformance Brownsville
09.2012 - 12.2012
High School Diploma -
Los Fresnos High School