Yolanda Reyes
San Antonio,TX
Summary
Over one year experience as a customer service representative working in a fast paced sales branch. Call center skills with track record of calls as well as sales. I have 3 years total experience working as a correctional officer, i also have 6 + months experience in intake booking and or releasing inmates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
DETETNTION OFFICER
GEO SOUTH TEXAS ICE PROCESSING CENTER
2022.10 - Current
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Armored Truck Driver AND HOPPER
Loomis Armored US
2020.10 - 2022.09
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Received and issued receipts from customers to verify successful transfer of valuables.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
CORRECTIONAL OFFICER
GEO
2018.04 - 2020.01
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
CORRECTIONAL OFFICER
Kyle Correctional Center
2018.02 - 2018.04
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
InterBank
2017.10 - 2018.01
- Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balanc- ing cash drawers, handling night deposits, correcting discrepancies.
CORRECTIONAL OFFICER
Willacy State Jail
2016.08 - 2018.01
- Carrying out daily inspections of locks, window bars, grills, doors, fences and gates
- Evaluating a prisoner’s progress during their time inside and then writing reports
- Employing weapons or force to maintain discipline and order in any disturbances
- Talking to offenders about any personal problems or concerns that they may have
- Monitoring the conduct of inmates throughout the day & documenting all incidents
- Breaking up fights amongst inmates & helping to resolve disputes that started them
- Writing reports on the behaviour of prisoners, then presenting findings to governors
- Checking in dozens of visitors who have come to see inmates on visiting day
- Overseeing the feeding of prisoners at breakfast, lunch and dinner times
- Supervising inmates who have been assigned to work in the kitchen to make food.
Fort Knox Security
2016.02 - 2016.05
- Secures premises and personnel by patrolling property; monitoring surveillance equip- ment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Teleperformance Brownsville
2012.09 - 2012.12
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and en- suring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and dif- fusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing ex- cellent consistent customer service
- Making sales or recommendations for products or services that may better suit client needs.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX06.2010
Skills
- Report Writing
- Officer Training
- Rule Enforcement
- Protecting People and Property
Languages
Spanish
Native or Bilingual
Timeline
DETETNTION OFFICER
GEO SOUTH TEXAS ICE PROCESSING CENTER
2022.10 - Current
Armored Truck Driver AND HOPPER
Loomis Armored US
2020.10 - 2022.09
CORRECTIONAL OFFICER
GEO
2018.04 - 2020.01
CORRECTIONAL OFFICER
Kyle Correctional Center
2018.02 - 2018.04
InterBank
2017.10 - 2018.01
CORRECTIONAL OFFICER
Willacy State Jail
2016.08 - 2018.01
Fort Knox Security
2016.02 - 2016.05
Teleperformance Brownsville
2012.09 - 2012.12
High School Diploma -
Los Fresnos High School
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