Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Robinson

Fort Worth,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

State Parole Officer

State Of Texas
10.2018 - 11.2023
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Conducted preliminary interviews for U.S. Parole Commission.
  • Arranged scheduling and substance abuse rehabilitation for offenders.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.

Customer Service Representative II

City Of Fort Worth
08.2005 - 10.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled administrative duties by resolving customer concerns and complaints in a professional and timely manner.
  • Updated logs, files and account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Psychology

Dallas Baptist University
Dallas
05.2005

Skills

  • Legal Standards
  • Time Management
  • Critical Thinking
  • Communication
  • Problems Solving
  • Microsoft Programs
  • Professional Relationships

Timeline

State Parole Officer

State Of Texas
10.2018 - 11.2023

Customer Service Representative II

City Of Fort Worth
08.2005 - 10.2018

Bachelor of Arts - Psychology

Dallas Baptist University

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Yolanda Robinson