Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Robinson

Port Orange,FL

Summary

Adept at enhancing patient and customer experiences, I excelled in roles at Palmer Chiropractic Clinic and Paradies Gifts Inc, mastering HIPAA compliance and warehouse operations. My expertise in insurance verification gained me the position of the insurance point of contact for Palmer College Florida. My leadership significantly improved operational efficiency, fostering a supportive and compliant environment at Paradies Gifts Inc. Skilled in customer service and OSHA standards, I consistently achieved and surpassed performance goals.

Overview

12
12
years of professional experience

Work History

Patient Service Representative/Insurance Specialist

Palmer Chiropractic Clinic
06.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Used eClinical Works to schedule appointments.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Built and maintained positive working relationships with patients and staff.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.

Warehouse Supervisor

Paradies Gifts Inc
01.2013 - 03.2020
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than 200+ orders per day.
  • Trained new team members on proper and safe use of tools and equipment.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Education

Articulated Nursing Assistant Certificate - Nursing

Seminole State College of Florida
Sanford, FL

High School Diploma -

Seminole High School
Sanford, FL
05-2002

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Warehouse Operations
  • Quality Assurance
  • Order Management
  • OSHA Compliance
  • Performance Evaluations
  • Billing and Invoicing
  • Microsoft Office expertise
  • Multi-Line Phone Systems

Timeline

Patient Service Representative/Insurance Specialist

Palmer Chiropractic Clinic
06.2022 - Current

Warehouse Supervisor

Paradies Gifts Inc
01.2013 - 03.2020

Articulated Nursing Assistant Certificate - Nursing

Seminole State College of Florida

High School Diploma -

Seminole High School

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