YOLANDA ROBLEDO

Supervisor: Jamie VanBeek 806-250-2791

Starting Salary $14.00 per hour

Current Salary $25.75 per hour

40-45 hours per week

• Handle incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes entering order data accurately. Communicating with salesmen, suppliers, production and transportation to identify any potential problems and ensure correct and timely delivery.
• Continuous communication with various departments in the company to ensure correct pricing, contracts and product information per customer. Always seeking ways to improve processes and services provided.
• Work at logging and supporting customers on the most common standard problems, questions and complaints so that they are resolved in a timely manner while appeasing the customer.
• Follow up with customers about resolved issues to maintain high standards of customer service.
• Assisted with the implementation of new CRM software, streamlining communication between departments. Continuous working to expand on my knowledge of our system and sharing new information with coworkers.
• I have cross trained in all positions in our Customer Service department which allows me to assist my coworkers as needed and also being the individual to fill in and help when the Customer Service Rep is out of the office.
• Currently working with SmartSoft, Power BI, Excel, Microsoft Word and M3 programs.
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Supervisor: Justin Jeter 806-250-5000
Starting Salary $8.75 per hour
Ending Salary $10.75 per hour
35 hours per week

• Provided comprehensive administrative support to Loan Officers allowing them to focus on building relationships with clients and generating new business opportunities.
• Set up files using loan officer checklist and submitted on-time for processing.
• Performed data entry for loan output to comply with reporting requirements.
• Assisted with customer phone calls in a timely and courteous manner.
• Assisted customers and other bank branches with IT assistance regarding online banking.
• Assisted as a back up Drive-Thru Teller ensuring that transactions are completed in a quick, accurate and efficient manner without delay.
• Demonstrated knowledge of teller functions ensuring that currency and coin requirements, limitation, regulations and provisions are maintained.
• Maintained strict confidentiality guidelines in accordance with Bank policy

Reason for leaving: Received a call from HI-PRO Feeds that offered better compensation.

Supervisor: David Musick 806-367-9779
Starting Salary $12.00 per hour
Ending Salary $15.50 per hour
40-45 hours per week

• Assisted with inbound and outbound commodities, obtaining proof of delivery, coding and invoicing.
• Set up producer accounts for five facilities, trained personnel for harvest scale help, worked closely with producers in managing their grain accounts and settling their accounts upon request.
• Provided Delivery Sheets, Proof of Yields and crop information for producers, FSA Office, crop adjusters and insurance companies.
• Priced grain and worked with Amarillo JDH grain traders to assists producers.
• Maintained records for all products shipped in and out or withing the Friona facility, via truck or rail.
• Worked with Amarillo office and plant managers for J.D. Heiskell and CHS Inc. to spot, release and track all BNSF railcars in a timely manner. Kept track of all railcars delivered to the Friona facility and correlated the information with BNSF and JDH inventory to assist with problem shooting when necessary.
• Assisted other JDH employees at other plants in navigating the accounting program.
• Deposited all checks using CashPro Online and reconciled petty cash account.
• Worked using Microsoft Word, Microsoft Office, Excel and Agris.

Reason for leaving: Left due to management concerns.

Supervisor: Sandra Johnson 575-309-9400
Starting Salary $6.75 per hour
Ending Salary $12.00 per hour
40 hours per week

• Answered telephone calls, took messages and filed client information.
• Assisted with compiling and entering audit information. Traveled to locations to obtain records for the audit along with auditing individual departments. Worked closely with Sandra Johnson and the New Mexico State Auditor's Office in writing and correcting of annual entity audits.
• Assisted with reconciling accounts for clients along with preparing client information for annual tax returns.
• Assisted with payroll accounts and tax deposit payments for clients.
• Worked using Microsoft Word, Lotus, Excel, Audit City Lea, Quick Books and other accounting programs used by differing entities and clients.

Reason for leaving: Business closed due to employer's retirement.