Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Rodriguez

Sanger

Summary

Dynamic and detail-oriented professional with experience at Hilton and Readerlink, excelling in guest service and efficient warehouse operations. Proven ability in packaging and labeling, alongside strong self-motivation. Enhanced guest satisfaction through effective problem-solving and streamlined processes, while maintaining high standards of cleanliness and organization.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Readerlink
05.2023 - Current
  • Loaded, unloaded, and moved material (boxes) to production areas.
  • Maintained clean workspaces
  • Reduced order processing times with streamlined picking, packing, and shipping books.
  • Packing items into boxes or containers in an efficient manner to ensure safe delivery.
  • Ensuring that the picked items are correct and undamaged before shipping.
  • Adhering to health and safety protocols to maintain a safe working environment.


Guest Service Supervisor

Hilton
07.2020 - 12.2022
  • Created memorable experiences for guests by anticipating their needs and going above expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
  • Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
  • Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
  • Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Trained new employees, demonstrating best methods for serving clients and guests.

Education

Organizational Psychology Degree - Human Resources Management

Universidad Interamericana Para El Desarrollo
Merida, MX
08-2018

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Pallet jack handling
  • Reader comprehension
  • Paperwork Handling
  • Computer skills

Timeline

Warehouse Worker

Readerlink
05.2023 - Current

Guest Service Supervisor

Hilton
07.2020 - 12.2022

Organizational Psychology Degree - Human Resources Management

Universidad Interamericana Para El Desarrollo

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