Yolanda Ross
Dallas,GA
Summary
My adaptability and critical thinking ensure a compassionate approach to care and problem resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead BHT
West Georgia Wellness Center
01.2024 - 12.2024
- Coordinated care with external service providers, improving continuity of care for clients.
- Conducted regular risk assessments on clients to ensure early identification of potential concerns or crises.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Conducted group therapy sessions to foster healthy communication and coping skills among clients.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
DSP 2
Devereux Advanced Behavioral Health
01.2023 - 12.2023
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Evaluated intervention effectiveness by tracking outcomes and adjusting strategies as needed, leading to more successful resolutions over time.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Supervisor
Center For Success and Independance
05.2016 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Manager
Shell Timewise
01.2009 - 12.2012
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Booker T Washington
Houston, TX01-1992
Skills
- Optimistic communication style
- Teamwork and collaboration
- Client support
- Effective problem resolution
- Team leadership skills
- adaptability
- critical thinking
- customer service
Certification
- Basics of Counseling and Psychotherapy Certification
- Fundamentals of RBT Certification Exam Behavior & Crisis Management
- Medication Management and Administration Certification
- Medical Specialist
Timeline
Lead BHT
West Georgia Wellness Center
01.2024 - 12.2024
DSP 2
Devereux Advanced Behavioral Health
01.2023 - 12.2023
Supervisor
Center For Success and Independance
05.2016 - 10.2022
Manager
Shell Timewise
01.2009 - 12.2012
Booker T Washington
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