Yolanda Sanders
Springfield,MA
Summary
Highly qualified professional with excellent track record in customer service, administrative support, and personal care. Proved ability to provide data entry, office administration, and cashier in high-volume businesses. Expertise in policies and procedures with optimum customer focus in administrative settings, and personal care environment. Recognized as adaptable and resourceful in management, organization, multitasking, and problem solving. Strong communication, documentation, and reporting skills at all levels.
Overview
15
15
years of professional experience
1996
1996
years of post-secondary education
Work History
Certified Nurse Assistant
International Health Care LLC
Southwick, Massachusetts
05.2024 - Current
- Home care
- Assisted patients with daily living activities and personal hygiene needs.
- Provided emotional support and companionship to patients and families.
- Maintained cleanliness and organization of patient care areas.
- Reported significant changes in patient behavior or condition to supervisors.
Personal Care Attendant
PCMC, Patient Centered Medical Care
Springfield, MA
05.2012 - 04.2014
- Assist patients with personal care, i.e. bathing and dressing.
- General cleaning, laundry, and shopping.
- Accompany patients to MD/Clinic and other locations.
- Reinforce diet instructions, prepared meals, and assisted with feeding.
- Monitor exercise and walking with/without devices, turning and positioning.
- Remain and assist patients and medications, supervise safety.
- Observe and report patient care and concern.
- Create arts and crafts, and in/outdoor activities.
- Springfield, MA
Cashier
CVS Pharmacy
Springfield, MA
05.2012 - 10.2012
- Operated cash register and controlled money.
- Assisted customer in their selections of purchasing.
- Provided customer service in a professional manner.
- Stocked new merchandise coming in.
- Springfield, MA
Personal Care Attendant
Stavros
Springfield, MA
03.2011 - 05.2012
- Assist patients with personal care, i.e. bathing and dressing.
- General cleaning, laundry, and shopping.
- Accompany patients to MD/Clinic and other locations.
- Reinforce diet instructions, prepared meals, and assisted with feeding.
- Monitor exercise and walking with/without devices, turning and positioning.
- Remain and assist patients and medications, supervise safety.
- Observe and report patient care and concern.
- Create arts and crafts, and in/outdoor activities.
- Springfield, MA
Personal Care Attendant
Cerebral Palsy
Springfield, MA
04.2011 - 07.2011
- Assist patients with personal care, i.e. bathing and dressing.
- General cleaning, laundry, and shopping.
- Accompany patients to MD/Clinic and other locations.
- Reinforce diet instructions, prepared meals, and assisted with feeding.
- Monitor exercise and walking with/without devices, turning and positioning.
- Remain and assist patients and medications, supervise safety.
- Observe and report patient care and concern.
- Create arts and crafts, and in/outdoor activities.
- Springfield, MA
Education
Certified Nurse Assistant
Springfield Technical Community College
Springfield, MA 08.2012 - 08.2012
High School Diploma -
Putman Vocational High School
Springfield, MASkills
- Microsoft Office proficiency
- Ten key
- Excel spreadsheets
- Power Leadership Training
- Meticulous attention to detail
- Power Management Training
- Self-directed
- Time management
- Dedicated team player
- Professional and mature
- Understands grammar
- Administrative office
- Customer Service attribute
- Data Entry & Processing
- Client Intake
- Mail Distribution
- Mail Sorting
Accomplishments
- Accepted multiple job functions within the company
- Recognized for perfect attendance
- Recognized for going above and beyond
- Recognized for most improved employee and teambuilding
- Nominated to receive an Outstanding Initiative Award
Timeline
Certified Nurse Assistant
International Health Care LLC
05.2024 - Current
Certified Nurse Assistant
Springfield Technical Community College
08.2012 - 08.2012
Personal Care Attendant
PCMC, Patient Centered Medical Care
05.2012 - 04.2014
Cashier
CVS Pharmacy
05.2012 - 10.2012
Personal Care Attendant
Cerebral Palsy
04.2011 - 07.2011
Personal Care Attendant
Stavros
03.2011 - 05.2012
High School Diploma -
Putman Vocational High School