THIEN BUI
Worcester,MA
Summary
LinkedIn
PROFESSIONAL SUMMARY
Vision-driven change agent with expertise spanning product and customer support, technology solutions, and project management for leading organizations.
A self-motivated and adaptable professional with the educational background and proven work ethic to guide and support customer operations, issue resolution, and client follow through and retention. Dedicated team member who is known for delivering excellent service in fast-paced environments, with the skillset to analyze complex information, effectively prioritize tasks, engage with cross-functional stakeholders, and develop innovative solutions directly aligned with business and client needs. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals. Strong academic credentials, including a Bachelor of Arts in Applied Psychology and a Six Sigma White Belt Certification.
Overview
6
6
years of professional experience
Work History
CERTIFIED NURSE ASSISTANT
INTELYCARE
, MA
08.2022 - Current
- Provide high-quality patient care as an in-demand per-diem CNA within acute-care, rehabilitation, home- healthcare and long-term residence settings
- Preserve patient dignity and minimize discomfort while carrying out duties such as glucose checks, repositioning, ambulating, and activities of daily living
- Praised for accurate charting, team collaboration, patient and client relations, and consistent delivery of empathetic care
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care while following safety protocols
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients’ status
- Compliant with HIPAA standards in all patient interactions and records.
CUSTOMER SERVICE / LABORATORY SUPPORT SERVICES TECHNICIAN
INTEGRATED GENETICS, OF LABCORP
WESTBOROUGH, MA
08.2020 - 02.2023
- Leveraged strong interpersonal communication skills to build positive interactions with clients, customers, and cross-functional departments
- Trained customers on lab product menu specifications and configurations within the Integrated Genetics division of LabCorp
- Ensure the timely troubleshooting and resolution of patient samples by collaborating with testing laboratories, genetic counselors, and hospital service teams
- Triage customer and client requests using Oracle Siebel ticketing system in a timely and professional manner
- Maintain responsibility for investigating specimens to verify correct lab routing and ordering tests in accordance with test codes and SOPs
- Align objectives and bridge communications with internal and external stakeholders, such as regional labs, patient service centers, branches, and clinical support teams
- Perform accessioning to prepare laboratory specimens for pre-analysis; document demographic information within lab information management systems (LIMS) for pre-analytical testing
- Collect feedback and information from customers in order to contribute to process improvement
- Drive continuous improvement by identifying process inefficiencies and implementing impactful solutions
- Provide training, mentorship, and support to new colleagues and interns to promote efficiency and functionality for all customers and clients
- Boost customer satisfaction and retention by providing exceptional service across all interactions.
SOCIAL MEDIA EVALUATOR
APPEN
, REMOTE
01.2019 - 08.2022
- Contribute to the improvement of artificial intelligence (AI) and application performance by conducting in-depth research and providing product and categorization support to media companies.
DATA COLLECTION ASSISTANT
TELUS INTERNATIONAL
01.2018 - 01.2022
- Collect speech and legal data in order to provide closed caption audio transcriptions and text documents in American-English dialect.
DIRECT SUPPORT PROFESSIONAL
RIGHT AT HOME LLC
WESTBOROUGH, MA
04.2019 - 04.2020
- Delivered high-quality emotional and physical support and care to five residents in skilled nursing care facilities, memory care units, residential communities, and other settings on a daily basis
- Documented patient data into the EMR at the close of each shift and communicated pertinent information, concerns healthcare staff and leadership
- Prioritized the safety and wellbeing of residents at all times to maximize health and quality of life
- Participated in trainings and professional development opportunities to continuously expand skills
- Responded to issues and emergency situations with professionalism and expertise
- Demonstrated a strong ability to execute sound decisions in complex environments
- Contributed to ad hoc projects and initiatives focused on improving care quality.
QUALITY DOCUMENTATION SPECIALIST
GLAXOSMITHKLINE
WALTHAM, MA
09.2018 - 12.2019
- Collaborated with colleagues to successfully implement Veeva Vault and Quality Docs in accordance with ISO 13485: QMS for Medical Device Manufacturing and GxP practices
- Facilitated and supported the migration of SOPs for audits, records, forms, and work instructions by maintaining documentation and numerical/categorical data within the quality system
- Gained experience with quality documentation, including the document project lifecycle, document reconciliation, data management, quality management systems, and training requirements management.
DOCUMENT CONTROL ASSOCIATE
JABIL FORMERLY NYPRO HEALTHCARE
CLINTON, MA
04.2018 - 09.2019
- Played a key role in the successful migration and implementation of quality management systems
- Migrated documentation, compliance, and training management from Lotus Notes to the proprietary Nypro Worldwide Quality System (NWQS)
- Tasked with managing and running Excel functions and data analytics for document control
- Supported the creation of the Excel System Administrator database to track and organize Clinton-specific configuration details for work instructions, manuals, and forms
- Coordinated and led an in-depth risk and impact analysis for 1K+ documents and instructions synchronized into the new quality management system utilizing Lotus Notes, SharePoint, and various Excel workbooks.
Education
Certified Nurse Assistant (Issued by Commonwealth of Massachusetts License #140686) Six Sigma White Belt Certification Adult and Pediatric First Aid/CPR/AED Certified, Valid through July - undefined
BACHELOR OF ARTS (B.A - APPLIED PSYCHOLOGY – MINOR IN BIOLOGICAL SCIENCES
Boston College
Skills
Technical Project Managementundefined
Timeline
CERTIFIED NURSE ASSISTANT
INTELYCARE
08.2022 - Current
CUSTOMER SERVICE / LABORATORY SUPPORT SERVICES TECHNICIAN
INTEGRATED GENETICS, OF LABCORP
08.2020 - 02.2023
DIRECT SUPPORT PROFESSIONAL
RIGHT AT HOME LLC
04.2019 - 04.2020
SOCIAL MEDIA EVALUATOR
APPEN
01.2019 - 08.2022
QUALITY DOCUMENTATION SPECIALIST
GLAXOSMITHKLINE
09.2018 - 12.2019
DOCUMENT CONTROL ASSOCIATE
JABIL FORMERLY NYPRO HEALTHCARE
04.2018 - 09.2019
DATA COLLECTION ASSISTANT
TELUS INTERNATIONAL
01.2018 - 01.2022
Certified Nurse Assistant (Issued by Commonwealth of Massachusetts License #140686) Six Sigma White Belt Certification Adult and Pediatric First Aid/CPR/AED Certified, Valid through July - undefined
BACHELOR OF ARTS (B.A - APPLIED PSYCHOLOGY – MINOR IN BIOLOGICAL SCIENCES
Boston College
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