Michelle Rogers
Rochester,NY
Summary
Highly versatile and well-rounded, I bring a fun and energetic approach to any team. With strong interpersonal skills, I effortlessly connect with people from all walks of life. Thriving on expanding work experience and always eager to take on new challenges, I am hands-on and efficient in tackling tasks. Motivated by self-improvement, I find great satisfaction in assisting others. My extensive background includes various summer youth jobs, where I gained valuable experience in dietary and yard work. This has equipped me with a diverse skill set that translates to success in multiple work environments. Adaptable and quick to learn, I confidently take on any task that comes my way.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
Highlands of Brighton
Rochester, NY
06.2018 - Current
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
Delivery Driver
FOT Logistics
Rochester, NY
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Secretary Assistant
Rochester Regional Health - St. Mary's Campus
Rochester, NY
04.2018 - 02.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Tire Technician
Dunn Tire
Rochester, NY
10.2017 - 04.2018
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
Personal Care Assistant
Venture Forthe
Rochester, NY
06.2017 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Floor Team Member
SBM Management
Webster, NY
01.2016 - 12.2017
- Assisted in executing seasonal resets by rearranging merchandise according to planograms received from corporate headquarters.
- Addressed potential safety hazards promptly by cleaning spills or reporting structural issues as they arose.
- Facilitated efficient checkout experiences for customers by quickly bagging items while adhering to proper packaging guidelines.
- Contributed to achieving sales targets by effectively engaging customers and promoting store offerings.
Quality Assurance Associate
Conduent
Webster, NY
04.2017 - 10.2017
- Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
- Generated quality control reports for returned products to identify and communicate patterns.
- Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Assessed quality of finished products with careful inspections.
Environmental Service Aide
St Mary's Hospital and Medical Center
Rochester, NY
12.2016 - 04.2017
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
- Contributed to improved overall facility appearance by performing floor care duties, including sweeping, mopping, and vacuuming.
- Completed specialized cleaning projects such as terminal cleanings for isolation rooms or operating room turnovers, adhering to stringent protocols to ensure patient safety.
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
Truck Unloader/Overnight Stocker
Khols
Amherst, NY
07.2015 - 05.2016
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Packer Operator
UPS
Buffalo, NY
12.2014 - 01.2015
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
- Maintained excellent attendance record throughout tenure at the position.
Collections Representative
Capital Management Services
Buffalo, NY
07.2014 - 12.2014
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Education
High school or equivalent - Forensics
East High School
Buffalo, NY06.2014
Skills
- Customer service
- Medical Office Experience
- Technical Support
- Environmental Services
- Typing
- Manufacturing
- Self motivated
- Computer networking
- Nursing Experience
- Quality assurance
- Customer Service
- Home Care
- Home Health
- Communication skills
- Data Entry
- Transportation
- Quality Management
- Hospital Experience
- HIPAA compliance
- Safety precautions
- Healthcare ethics
- Medical terminology
Certification
- Certified Nursing Assistant (CNA), 03/01/18, Present
- Personal Care Assistant, 06/01/16, Present
- Driver's License
- CPR Certification
Timeline
Delivery Driver
FOT Logistics
11.2023 - 02.2024
Certified Nurse Assistant
Highlands of Brighton
06.2018 - Current
Secretary Assistant
Rochester Regional Health - St. Mary's Campus
04.2018 - 02.2019
Tire Technician
Dunn Tire
10.2017 - 04.2018
Personal Care Assistant
Venture Forthe
06.2017 - 04.2018
Quality Assurance Associate
Conduent
04.2017 - 10.2017
Environmental Service Aide
St Mary's Hospital and Medical Center
12.2016 - 04.2017
Floor Team Member
SBM Management
01.2016 - 12.2017
Truck Unloader/Overnight Stocker
Khols
07.2015 - 05.2016
Packer Operator
UPS
12.2014 - 01.2015
Collections Representative
Capital Management Services
07.2014 - 12.2014
High school or equivalent - Forensics
East High School