Yolanda Smith
Atlanta,GA
Summary
I am a bright self-starter, with a desire to succeed through initiative and challenging work. I am flexible and versatile with the ability to multitask and work well with others. I am seeking to secure a position where I can develop and excel while giving my best to an employer.
Overview
24
24
years of professional experience
Work History
Cleaning Business
Frank's Stuff
09.2013 - Current
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Supported building security measures by locking doors, turning off lights, and securing sensitive areas after hours when necessary.
- Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Banking Specialist
TTEC
05.2023 - 12.2023
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Library Assistant/Volunteer
Stockbridge Elementary School
08.2013 - 05.2016
- Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
- Improved library efficiency through regular inventory checks, updating records as needed.
- Aided children in using technology resources such as computers, printers, scanners, and e-readers to ensure successful completion of tasks.
- Promoted a positive learning environment by creating visually appealing displays that highlight new arrivals or thematic topics within the library''s collection.
- Promoted library at special events and community gatherings.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Deli Cook
Kroger
03.2008 - 05.2015
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Trained new staff members on proper cooking techniques, equipment usage, and safety protocols to maintain consistent performance levels across the team.
- Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
- Expedited order fulfillment during peak hours by prioritizing tasks efficiently and working closely with other team members for support.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
Administrative Analyst
Georgia Bureau of Investigation
Atlanta, GA
07.2000 - 11.2009
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Managed multiple projects simultaneously, ensuring timely completion and quality outcomes.
- Supported management decisions with comprehensive data analysis and reporting.
- Handled sensitive employee relations issues diplomatically, maintaining professionalism while resolving disputes fairly.
- Enhanced office productivity by optimizing workflows and managing daily schedules.
Education
A.A Nursing -
Southern Crescent
Griffin, GA05.2025
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Presentation Development
- Scheduling
- Confidential Document Control
- Data Entry
- Microsoft Office
- Office Management
Accomplishments
- Microsoft Word
- PowerPoint
- Excel
- Outlook
Timeline
Banking Specialist
TTEC
05.2023 - 12.2023
Cleaning Business
Frank's Stuff
09.2013 - Current
Library Assistant/Volunteer
Stockbridge Elementary School
08.2013 - 05.2016
Deli Cook
Kroger
03.2008 - 05.2015
Administrative Analyst
Georgia Bureau of Investigation
07.2000 - 11.2009
A.A Nursing -
Southern Crescent