Yolanda Smith
Shreveport,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
GDiT
Bossier City, LA
01.2022 - Current
- Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
- De-escalated challenging customer concerns while maintaining a calm, professional demeanor.
Hotel Front Desk Lead
Sam's Town Casino
Shreveport, LA
06.2014 - 01.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
Security Professional
Andy Frain Security
Shreveport, LA
02.2019 - 12.2021
- Recorded required data for incident reports and files.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Security Professional
Allied Universal Security Services
Shreveport, LA
04.2018 - 02.2019
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
Education
Business - Information Processing Technician
Louisiana Technical College
Shreveport, LA10.1995
High School Diploma -
Fair Park High School
Shreveport, LA05.1990
Some College (No Degree) -
American Commerical College
Shreveport, LASkills
- Positive attitude
- Problem-solving skills
- Quality assurance
- Team collaboration
Timeline
Customer Service Representative
GDiT
01.2022 - Current
Security Professional
Andy Frain Security
02.2019 - 12.2021
Security Professional
Allied Universal Security Services
04.2018 - 02.2019
Hotel Front Desk Lead
Sam's Town Casino
06.2014 - 01.2022
Business - Information Processing Technician
Louisiana Technical College
High School Diploma -
Fair Park High School
Some College (No Degree) -
American Commerical College
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