Yolanda Spence
Houston,USA
Summary
Seasoned professional and highly driven in General, Operations, and Customer Service management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
General Manager
Grown Brilliance
Houston, USA
03.2024 - Current
- Sales Growth: Led a multi-city team across five stores, driving collaboration and consistent performance improvements across diverse locations. Achieved a 38% growth rate within three months and a 74% increase in performance across all locations.
- Created a positive work environment by developing team-building activities that encouraged collaboration across the brand.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Recruited, trained, and empowered employees to achieve key performance indicators.
General Manager
Robbins Brothers Fine Jewelry
Houston, USA
08.2017 - 03.2024
- Directed overall sales, business development, guest experience, and profitability.
- Create and execute business strategies to address process and operational gaps.
- Managed P&L statements, achieving a revenue increase from $6.1M to $7.1M and meeting 28 out of 36 quotas.
- Maintained a healthy gross profit margin.
- Mentor and develop team members.
Sales Manager
Robbins Brothers Fine Jewelry
Houston, USA
09.2016 - 08.2017
- Provide direct supervision over hiring, development, and work direction for sales team.
- Achieved record breaking 12 out of 12 quotas.
- Increased annual revenue from $5M - $6.1M, managed healthy GP, GM $, Labor budget, and EBIDTA.
Education
Life Insurance License - Texas and California
Kaplan College
Renton, WA03-2024
Agile Project Leadership -
Coursera
11-2022
Google Project Management -
Coursera
11-2022
ATD Learning Transfer -
ASSOCIATION FOR TALENT DEVELOPMENT
01-2015
High School -
Banning Senior High School
Wilmington, CASkills
- Organizational restructuring and change
- Performance improvement
- Time management
- Communication skills
- P&L management
- Sales management
- Business development
- Team building
- Employee training
- Decision-making
- Business growth initiatives
- Multi-unit operation management
- Negotiation skills
- Analytical skills
Passions
- Continuous Learning, I am committed to professional development through upskilling. It enhances personal growth, decision making capabilities, and staying in the forefront of my field.
- Strategic Leadership, I am skilled in leading and motivating teams towards consistent improvement, enhancing capabilities, and achieving organizational goals through effective coaching and support.
References
References available upon request.
Timeline
General Manager
Grown Brilliance
03.2024 - Current
General Manager
Robbins Brothers Fine Jewelry
08.2017 - 03.2024
Sales Manager
Robbins Brothers Fine Jewelry
09.2016 - 08.2017
Life Insurance License - Texas and California
Kaplan College
Agile Project Leadership -
Coursera
Google Project Management -
Coursera
ATD Learning Transfer -
ASSOCIATION FOR TALENT DEVELOPMENT
High School -
Banning Senior High School
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