Yolanda ST.Clair
Houston,TX
Summary
Successful customer service representative with 13 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I am an effective cross functional communicator, and also a rapid and adaptive learner.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Alorica
10.2021 - Current
- Assist members with managing their pharmacy benefits
- I handle inbound phone calls from a wide variety of clients, members, and healthcare professional
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customers' experiences with targeted product and service recommendations.
- Responded to customer needs through competent customer service and prompt problem-solving.
Call Center Representative
Jimmy's Cab
08.2009 - 02.2021
- Company
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Handled multi-line phone system and directed calls to the appropriate area.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
GED -
Baltimore city community college
Baltimore, MDSkills
- Project Man
- Organizational Leadership
- Problem Resolution
- Clerical Support
- Inbound Customer Service
- Membership Inquiries and Renewals
- Microsoft Office
- Document and Records Management
Timeline
Customer Care Representative
Alorica
10.2021 - Current
Call Center Representative
Jimmy's Cab
08.2009 - 02.2021
GED -
Baltimore city community college
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