Jessica Raimo
Medford Lakes,NJ
Summary
Detail-oriented customer service professional with a proven track record in resolving customer concerns and mentoring new team members on processes and policies. Demonstrates strong skills in assessing customer needs, generating leads, and effectively handling complaints to enhance customer satisfaction. Recognized for exceptional communication abilities and commitment to delivering high-quality service. Career goal includes leveraging these skills in a dynamic environment to foster customer loyalty and drive business growth.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Nuvo Cares
Princeton, NJ
06.2023 - Current
- Established sustainable trust-based partnerships with clients through effective communication.
- Kept comprehensive track of all customer engagements, transactions, feedbacks, and issues.
- Gathered customer feedback to suggest improvements for products and services.
- Processed orders accurately and efficiently according to established procedures.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Resolved customer complaints promptly and professionally.
Paraprofessional
Lenape Regional High School District
Medford, NJ
09.2012 - 06.2023
- Collaborated with special education staff to create customized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Maintained accurate records of student grades and academic progress reports.
- Provided technical assistance to teachers when using new software or technology tools.
Education
Bachelor of Science - Multidisciplinary Studies
West Virginia University
Morgantown, WV05-2011
Skills
- Salesforce CRM
- Jira Project
- Product Specialist
- Product Recommendations
- Customer Relationship Management
- Project Management Abilities
- Efficient Data Management
- Process Flows
- De-escalation Techniques
- Billing Adjustments and Refunds
- Social support
- Instructional support
References
Kelly Cotoni
Manager, Nuvo Cares
Phone: 617-755-1151
Email: Kelly.Cotoni@nuvocares.com
Timeline
Customer Care Representative
Nuvo Cares
06.2023 - Current
Paraprofessional
Lenape Regional High School District
09.2012 - 06.2023
Bachelor of Science - Multidisciplinary Studies
West Virginia University