Yolanda Terry
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
9
9
years of professional experience
Work History
Bank Teller
SunMark Community Bank
Dublin
07.2022 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and services.
- Balanced cash drawer daily to ensure accuracy.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
Health Care Aide
We touch
Dublin
04.2017 - 07.2024
- Assisted clients with daily living activities and personal care needs.
- Monitored clients' health and reported changes to medical staff.
- Maintained a clean and safe environment for clients and staff.
- Helped patients maintain their independence while providing support when needed.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Administered medications as prescribed by the physician.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
Some College (No Degree) - Psychology
Georgia Military College
Milledgeville, GASkills
- Cash handling
- Customer service
- Transaction processing
- Security compliance
Timeline
Bank Teller
SunMark Community Bank
07.2022 - Current
Health Care Aide
We touch
04.2017 - 07.2024
Some College (No Degree) - Psychology
Georgia Military College