Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Thomas

Monroe,LA

Summary

Responsible Data Entry Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Effectively educates and trains new hires, partners with clients and colleagues through multi-channel communication, ongoing planning, and time management. Manages multiple tasks to completion, handle interruptions, and remain focused to ensure detailed accuracy and optimal productivity.


Overview

25
25
years of professional experience

Work History

Data Entry Specialist

Infosys Limited
01.2021 - Current
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Collaborated with cross-functional teams to gather required data for efficient project execution.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
  • Assisted in training new hires with processes and procedures. Acted as a SME (subject matter expert) for the new hires once training was complete.

Service Delivery Representative

Centurylink
01.2015 - 01.2021
  • Enhanced data accuracy by meticulously inputting and validating information from various sources.
  • Collaborated with cross-functional teams to gather required data for efficient project execution.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Continuously sought opportunities for personal growth within the role, proactively seeking feedback from supervisors on performance improvement areas.
  • Assisted in training new hires with processes and procedures. Acted as a SME (subject matter expert) for the new hires once training was complete.

Bankruptcy Quality Analyst

Wingspan Portfolio Advisor (Chase)
01.2014 - 01.2015


  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Responsible for performing quality review audits on Proof Claims and Motion for Relief for accounts in active Chapter 7 and 13 Bankruptcies to ensure accuracy before filing with the courts.

Customer Service Specialist /Email Research Specialist

JP Morgan Chase
01.1999 - 01.2014
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Updated account information to maintain customer records.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Cross-trained and provided backup support for organizational leadership.

Education

Southern Technical College
Monroe, LA
01.1991

Skills

  • Data Entry Procedures Knowledge
  • Order Processing
  • Quality Control
  • Accuracy and Attention to Detail
  • Error Detection
  • Product Knowledge
  • Call Management
  • Call Center Operations
  • Staff Education and Training
  • Dispute Resolution
  • Follow-Up Skills
  • Data Entry

Timeline

Data Entry Specialist

Infosys Limited
01.2021 - Current

Service Delivery Representative

Centurylink
01.2015 - 01.2021

Bankruptcy Quality Analyst

Wingspan Portfolio Advisor (Chase)
01.2014 - 01.2015

Customer Service Specialist /Email Research Specialist

JP Morgan Chase
01.1999 - 01.2014

Southern Technical College

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Yolanda Thomas