YOLANDA TORRES
Las Vegas
Summary
Accomplished individual with a strong track record of superior customer service and sales performance. Strong written and verbal communication skills, Customer service professional with over 25 years of high volume client interaction in Las Vegas gaming and real estate. Recognized for outstanding service with multiple awards including Employee of the Year and Employee of the Quarter. Known for being upbeat, engaging and dependable, with a track record of building strong customer relationships and maintaining long-term employment stability.
Overview
19
19
years of professional experience
1
1
Language
Work History
Table Games Dealer
The Vanderpump Hotel
Las Vegas, NV
02.2017 - 09.2025
- Dealt various table games, ensuring adherence to gaming regulations and standards.
- Provided exceptional customer service, enhancing guest experience during gameplay.
- Assisted in training new dealers on game rules and casino procedures.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
Real Estate Agent
Great Start Realty
Las Vegas, NV
08.2007 - Current
- Facilitated property showings, providing clients with detailed information and addressing inquiries effectively.
- Developed and maintained relationships with clients, enhancing customer satisfaction and retention.
- Conducted market analysis to determine competitive pricing strategies for listings.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Negotiated contracts and terms on behalf of clients, ensuring favorable outcomes for all parties involved.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Education
High School - General
Green Valley High School
Henderson, NV05.1995
Skills
- Enthusiastic work attitude
- Ability to handle customer complaints and resolve issues
- Strong critical thinking and creative problem-solving skills
- Reliability and punctuality
- Excellent customer service
- Money handling expertise
- Team player mentality
- Patience and composure
- Quick decision making
- Stress tolerance
- Strong organizational skills
- Highly professional
- Works well independently
Section name
- YOLANDA C. TORRES
- (702) 275-5852
- P.O. Box 570121
- Las Vegas, Nevada
- 89157
Languages
Spanish
Native or Bilingual
Timeline
Table Games Dealer
The Vanderpump Hotel
02.2017 - 09.2025
Real Estate Agent
Great Start Realty
08.2007 - Current
High School - General
Green Valley High School