Yolanda Vargas
Granger,WA
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently.
Comfortable working in fast-paced environment to customer service needs including incoming calls product questions and order processing. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Certified Licensed Massage Therapist
Tina Soothing Massage (owner)
06.2024 - Current
- Streamlined appointment scheduling processes, resulting in improved efficiency and increased bookings.
- Collaborated with other healthcare professionals to develop holistic treatment plans for clients.
- Ensured compliance with local licensing requirements through proper documentation maintenance.
- Continued professional development by attending industry conferences, workshops, and seminars, ensuring up-to-date knowledge of best practices in massage therapy techniques.
- Boosted client retention rates through exceptional customer service and effective communication skills.
- Maintained detailed records of each session documenting progressions or changes in conditions over time allowing better customization of future treatments.
Certified Licensed Massage Therapist
Mustang Chiropractic
05.2023 - 06.2024
- Charting notes in timely manner: data and processing proficient patient information.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
Receptionist Administrator
Thompson Chiropractic, Acupuncture & Massage
03.2015 - 03.2022
- Confident patient scheduling, Email timely communication.
- Proficient in creating a positive Customer experience; Patient intake, skillfully communicate in person as well as via phones and written communication,
- Insurance verification and eligibility, proficient at multiple Electronic Health Record systems, Involving with revenue cycle management to including coding and denial follow up.
- Utilized office software to create documents and manage spreadsheets for improved workflow.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Organized office supplies by keeping inventory and ordering items as needed.
- Coordinated office activities by managing schedules and organizing meetings.
- Cash handling
Education
Licensed Massage Therapy
Elite Academy
Yakima, WA10-2022
High School Diploma -
Sunnyside High School
Sunnyside06-2006
Skills
- Call center experience
- Computer proficiency
- Data entry
- Critical thinking
- Scheduling
- Paperwork processing
- Order processing
- Team development
- Product and service solutions
Languages
Spanish
Native or Bilingual
Timeline
Certified Licensed Massage Therapist
Tina Soothing Massage (owner)
06.2024 - Current
Certified Licensed Massage Therapist
Mustang Chiropractic
05.2023 - 06.2024
Receptionist Administrator
Thompson Chiropractic, Acupuncture & Massage
03.2015 - 03.2022
Licensed Massage Therapy
Elite Academy
High School Diploma -
Sunnyside High School
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