YOLANDA VERA
Princeton,TX
Summary
Highly experienced program manager with a proven track record of leading and motivating teams to achieve success. Possesses 16+ years of industry knowledge and expertise to drive program execution and propel company objectives. Skilled in project management, program management, and enterprise-level innovations, with a focus on leveraging technology and AI for optimal results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager Retail Operations and Planning
T-Mobile
05.2023 - 11.2023
- Managed the construction timelines for 80+ new store builds and closures, orchestrating activities from 190 days prior to 14 days post-store opening or closure.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Drove the redesign initiative for training materials resulting in the optimization of training content and delivery methods.
- Facilitated weekly and monthly virtual and in person workshops and training to Senior Leadership,Operations Managers,Loss Prevention and Store Leaders
- Use of Helpdesk, Slack,Web-Ex,Power Bi,Powerpoint,Excel,Microsoft Projects,and Sharepoint Daily
Retail Manager
T-Mobile
04.2017 - 05.2023
- Increased performance by improving KPI’s across leaderboard achieving year over year growth at 120% ranking top 10 in the West Region
- Recruited, reviewed résumés, pre-screened candidates, and conducted interviews in a hybrid environment
- Lead onboarding, continuing learning, and professional development for employees
- Consistently connect people to the bigger picture/mission of the company objectives by informing teams on how they personally have an impact to the overall success of the company
- Lead District operations to top performance year over year in West Region Market by driving efficiency and optimization of inventory control to reduce ~$500k in company loss
- Exceeded sales goals and accomplished business objectives by inspiring staff and strategically promoting target products at multiple locations
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Effectively managed and resolved all customer escalations, ensuring high levels of satisfaction and retention.
- Successfully managed technical support tasks, including diagnosing and resolving issues electronic devices
Sr.Champion
T-Mobile
03.2022 - 09.2022
- Director nominated full-immersion development program focusing on technical skills and executive maturity through creating business cases, executive summaries, and presentations
- Performed deep-dive statistical and quantitative data analysis to support root cause anomaly detection on Adobe Analytics data in Google Cloud Platform to provide reliable and accurate data to business stakeholders in Contextual Marketing
- Researched and resolved issues regarding integrity of data flow into databases including identifying the vulnerability of personal information for over 40,000 of customers
- Created “Innovating Digital” learning session to educate the community on how a frontline-based program creates innovation in the Digital organization
- Co-Developed and implemented the phenomenally successful Digital Development Days, a two-day, four-track personal and professional development conference, coordinating internal and external speakers, as well as hands- on workshops for T-Mobile technical employees—in a two-month timeframe
- Oversaw over twenty projects from concept through final delivery for over ~3000 employees
- Facilitated/ Hosted sessions like Google’s #IamRemarkable for Digital Development Days for over ~3000 employees
Education
Bachelor of Science - Artificial Intelligence
Strayer University
Washington, DCBachelor of Science - Business Leadership, Human Resources
University of Arizona
Tucson, AZ2024
Skills
- Recruitment and Training
- Project Planning
- Program Development and Management
- Data Analysis
- Vendor Relationship Management
- Team Management
- Training and Development
- Presentation Creation and Delivery
- Decision Making
- Streamlining Operations
- Relationship Building
Certification
Product Owner/ Product Manager SAFe - June 2022
I am Remarkable Google - June 2022
Six Sigma White Belt -July 2022
Timeline
Program Manager Retail Operations and Planning
T-Mobile
05.2023 - 11.2023
Sr.Champion
T-Mobile
03.2022 - 09.2022
Retail Manager
T-Mobile
04.2017 - 05.2023
Bachelor of Science - Artificial Intelligence
Strayer University
Bachelor of Science - Business Leadership, Human Resources
University of Arizona
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