Yolanda Williams

- Led client relationship management initiatives, enhancing customer satisfaction and retention strategies.

• Managed vendor relationships, negotiating contracts that saved the company an average of 20% on shipping costs.
• Responded efficiently to shipping emergencies, ensuring timely deliveries and maintaining a 98% customer satisfaction rate
• Coordinated import documentation and compliance processes to ensure timely customs clearance.
• Implemented tracking systems for shipments, improving visibility and reducing delays.
• Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
• Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.

• Coordinated traffic flow to optimize delivery schedules and reduce delays.
• Built project timelines, team delegation plans and provided instructions for task completion.
• Implemented tracking systems to monitor shipments and improve accuracy of logistics data.
• Developed strong relationships with carriers to ensure reliable transportation options for imported goods.
• Accurately input shipment details into company's system using [Software].
• Created and transmitted accurate documentation to governmental agencies for import activities.

• Reviewed and classified merchandise under appropriate Harmonized Tariff Schedule codes
• Maintained accurate records of transactions and entry filings in compliance with CBP guidelines
• Communicated with clients to resolve issues related to customs clearance and documentation
• Ensured accurate invoicing of services rendered by verifying fees associated with each entry before submission to accounting department.
• Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
• Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.

• Implemented process improvements that enhanced accuracy in customs clearance procedures.
• Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.