Yolanda A Reyna
Glendale,Arizona
Summary
Compassionate caregiver with extensive experience at Dependable Health Services, excelling in patient care and emotional support. Proven ability to enhance patient comfort and safety through effective communication and meticulous medication management. Dependable and responsible, I foster strong relationships while promoting independence and well-being in clients.
Overview
8
8
years of professional experience
Work History
Caregiver
Depenable Health Services
03.2025 - Current
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Caregiving
Gold Star
01.2023 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Delivery Driver
DoorDash
08.2023 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries more efficient.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Customer Service Representative
Empereon Constar
02.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Now as part of that strategy, I educate my customer on the options available to them, based on the guidelines.
- Outbound calls
- placing orders
- answering calls
- customer service
- data entry
Commercial Janitorial Cleaner
ISS Facility Services
02.2017 - 08.2019
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Elderly Caregiver
CPES Novelles
01.2017 - 08.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with checking their pulse, Temperature, and respiration.
- Entertained, conversed with client, and kept them mentally alert an healthy.
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
- Meal preparation
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Medication and appointment reminders
- Direct patient care
- Mobility assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Depenable Health Services
03.2025 - Current
Delivery Driver
DoorDash
08.2023 - 07.2024
Caregiving
Gold Star
01.2023 - 11.2024
Customer Service Representative
Empereon Constar
02.2017 - 09.2019
Commercial Janitorial Cleaner
ISS Facility Services
02.2017 - 08.2019
Elderly Caregiver
CPES Novelles
01.2017 - 08.2018
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