Yolanda E. Zamora
Richmond,TX
Summary
Innovative professional with a strong commitment to integrity and respect for diversity. Seeking a role that leverages extensive experience while fostering personal and professional growth. Equipped with a logical mindset and practical problem-solving skills, thrives both independently and in team environments. Versatile and ambitious with a positive outlook.
Overview
23
23
years of professional experience
Work History
Shift Lead
Walgreens #9504
Richmond, USA
02.2024 - 04.2026
- Managed daily store operations to streamline workflow and enhance customer service.
- Led and supported team members by delegating tasks, providing training, and maintaining productivity standards.
- Opened and closed the store, including handling cash registers, deposits, and safe counts with accuracy.
- Supported inventory management by stocking shelves, monitoring product levels, and minimizing shrink.
- Resolved customer concerns to create positive shopping experiences and foster customer loyalty.
Specialty Sales (Tech department)
Target #2868
Richmond, USA
04.2017 - 02.2024
- Assisted customers in selecting suitable electronic equipment to meet their needs.
- Delivered product and promotion information, addressed customer inquiries, implemented theft prevention measures, managed inventory, and maintained store cleanliness and organization.
- Communication and listening skills, attention to detail, and computer literacy.
Customer Service Associate
Lowe's #3306
Katy, USA
12.2015 - 12.2016
- Experienced Lowe's Customer Associate who is well versed in the Lowe's point of sale computer system.
- Assisted customers in locating products and mixed paint while ensuring accurate color matching to enhance customer satisfaction.
- Collaborated with department managers and associates to improve operational efficiency and enhance customer service.
- Specialized in high-volume Lowe's location, supporting promotional events to engage customers and drive sales.
Retail Sales Associate
AT&T Mobility
Houston, USA
09.2010 - 07.2013
- Achieved customer experience and sales objectives for store.
- Consistently met all sales objectives.
- Sell all products and services offered by the Company.
- Delivered efficient, courteous customer service while assisting with product offerings and services.
- Ensure an extraordinary customer experience.
- Assist customers with their service inquiries effectively.
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
Retail Assistant Manager
T-Mobile USA
Houston, USA
01.2003 - 01.2010
- Fostered teamwork to motivate employees in delivering exceptional customer service.
- Managed daily cash transactions and performed daily inventory counts on handsets, conducting major inventory count monthly.
- Executed store-to-store transfers and completed paperwork for activations, upgrades, accessory sales, and closing reports.
- Established quick connections to optimize mobile performance in daily operations.
Skills
- Operational planning
- Customer Service
- Microsoft Office
- Excel
- Word
- PowerPoint
- Access
- Problem Solving
- Organized
- Leadership skills
- Bilingual- English and Spanish
- Working under pressure
Timeline
Shift Lead
Walgreens #9504
02.2024 - 04.2026
Specialty Sales (Tech department)
Target #2868
04.2017 - 02.2024
Customer Service Associate
Lowe's #3306
12.2015 - 12.2016
Retail Sales Associate
AT&T Mobility
09.2010 - 07.2013
Retail Assistant Manager
T-Mobile USA
01.2003 - 01.2010