Summary
Overview
Work History
Skills
Timeline
Generic

Yolanda E. Zamora

Richmond,TX

Summary

Innovative professional with a strong commitment to integrity and respect for diversity. Seeking a role that leverages extensive experience while fostering personal and professional growth. Equipped with a logical mindset and practical problem-solving skills, thrives both independently and in team environments. Versatile and ambitious with a positive outlook.

Overview

23
23
years of professional experience

Work History

Shift Lead

Walgreens #9504
Richmond, USA
02.2024 - 04.2026
  • Managed daily store operations to streamline workflow and enhance customer service.
  • Led and supported team members by delegating tasks, providing training, and maintaining productivity standards.
  • Opened and closed the store, including handling cash registers, deposits, and safe counts with accuracy.
  • Supported inventory management by stocking shelves, monitoring product levels, and minimizing shrink.
  • Resolved customer concerns to create positive shopping experiences and foster customer loyalty.

Specialty Sales (Tech department)

Target #2868
Richmond, USA
04.2017 - 02.2024
  • Assisted customers in selecting suitable electronic equipment to meet their needs.
  • Delivered product and promotion information, addressed customer inquiries, implemented theft prevention measures, managed inventory, and maintained store cleanliness and organization.
  • Communication and listening skills, attention to detail, and computer literacy.

Customer Service Associate

Lowe's #3306
Katy, USA
12.2015 - 12.2016
  • Experienced Lowe's Customer Associate who is well versed in the Lowe's point of sale computer system.
  • Assisted customers in locating products and mixed paint while ensuring accurate color matching to enhance customer satisfaction.
  • Collaborated with department managers and associates to improve operational efficiency and enhance customer service.
  • Specialized in high-volume Lowe's location, supporting promotional events to engage customers and drive sales.

Retail Sales Associate

AT&T Mobility
Houston, USA
09.2010 - 07.2013
  • Achieved customer experience and sales objectives for store.
  • Consistently met all sales objectives.
  • Sell all products and services offered by the Company.
  • Delivered efficient, courteous customer service while assisting with product offerings and services.
  • Ensure an extraordinary customer experience.
  • Assist customers with their service inquiries effectively.
  • Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.
  • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.

Retail Assistant Manager

T-Mobile USA
Houston, USA
01.2003 - 01.2010
  • Fostered teamwork to motivate employees in delivering exceptional customer service.
  • Managed daily cash transactions and performed daily inventory counts on handsets, conducting major inventory count monthly.
  • Executed store-to-store transfers and completed paperwork for activations, upgrades, accessory sales, and closing reports.
  • Established quick connections to optimize mobile performance in daily operations.

Skills

  • Operational planning
  • Customer Service
  • Microsoft Office
  • Excel
  • Word
  • PowerPoint
  • Access
  • Problem Solving
  • Organized
  • Leadership skills
  • Bilingual- English and Spanish
  • Working under pressure

Timeline

Shift Lead

Walgreens #9504
02.2024 - 04.2026

Specialty Sales (Tech department)

Target #2868
04.2017 - 02.2024

Customer Service Associate

Lowe's #3306
12.2015 - 12.2016

Retail Sales Associate

AT&T Mobility
09.2010 - 07.2013

Retail Assistant Manager

T-Mobile USA
01.2003 - 01.2010
Yolanda E. Zamora