Krystin Layfield
Wooster
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in employee training and operational planning. Proven ability to enhance productivity and customer satisfaction through effective inventory management and superior service. Skilled in utilizing POS systems to streamline processes and ensure quality control in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Lead
McDonald's
Wooster
09.2020 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Checked orders for quality and completeness.
- Trained new employees on company policies, operational procedures, and customer service standards..
- Responded to customer inquiries and complaints in a professional manner.
Crew Member
Panera Bread
Wooster
03.2020 - 05.2020
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Educated customers on menu items, product ingredients and nutritional values.
- Wiped down tables and equipment, swept and refilled stock.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Upheld high standards of productivity and quality in operations.
- Maintained an organized work area to ensure efficient operations.
- Adhered to health department regulations regarding food handling procedures.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
High School Diploma -
Wooster High School
Wooster, OH06-2021
Skills
- Employee training
- Point of sale systems
- Inventory management
- Customer service
- Operational planning
- Production scheduling
Timeline
Shift Lead
McDonald's
09.2020 - Current
Crew Member
Panera Bread
03.2020 - 05.2020
High School Diploma -
Wooster High School
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