Yolanda Laster
Plano,TX
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Payment Posting Supervisor
Bread Financial
07.2022 - Current
- Coordinated cross-departmental efforts to address billing discrepancies, driving faster resolution times and improved customer satisfaction levels.
- Developed comprehensive reporting systems for accurate tracking of payment data and trends.
- Mentored junior staff to improve their skills, increasing overall team productivity and performance.
- Reduced errors in payment postings by conducting thorough audits and providing staff training sessions.
- Played an instrumental role in preparing the organization for successful completion of various regulatory examinations without major findings or penalties levied against the company.
Corporate Trainer
LabCorp
05.2011 - 07.2022
- Leveraged e-learning platforms to expand access to essential knowledge resources across the organization.
- Optimized resource allocation by conducting cost-benefit analyses for various training options.
- Collaborated with management to identify skills gaps, creating targeted training initiatives.
- Reduced turnover rates through the implementation of effective mentoring and coaching strategies.
- Increased employee satisfaction by offering ongoing professional development opportunities.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Oversaw implementation of compliance software solution, enhancing tracking and reporting of compliance data.
Education
Bachelor of Science - Business Administration And Management
Penn Foster College
Scottsdale, AZ07.2024
Skills
- Supervisory experience
- Strong problem solving skills
- Effective staff coach and negotiator
- Talented interviewer
- Strategic planning capability
- Strong communicator
- Promotes positive behavior
- Independent judgement and decision making
- Compliance knowledge & Monitoring
- Anti-Money Laundering
- Agile Coaching
Timeline
Payment Posting Supervisor
Bread Financial
07.2022 - Current
Corporate Trainer
LabCorp
05.2011 - 07.2022
Bachelor of Science - Business Administration And Management
Penn Foster College
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