MELANIE MOORE
Canton,GA
Summary
Detail-oriented professional with experience in accounts receivable, payment posting, administrative duties, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
16
16
years of professional experience
Work History
Payment Posting Supervisor
VENTRA Health
Jacksonville, FL
02.2023 - Current
- Identifies, researches, and ensures timely processing of payments and error corrections, ensuring appropriate documentation of payments, allowances, denial, rejections, are recorded on individual accounts
- Assist in training of new staff, remedial training of existing staff
- Developed and implemented process improvements for the payment posting team, resulting in increased efficiency
- Collaborated with accounting staff to reconcile accounts receivable balances against general ledger entries
- Maintained files and filing, keeping sensitive information confidential
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, and Excel.
Payment Poster
PM Pediatric Care
New Hyde Park, NY
03.2022 - 02.2023
- Posted electronic and manual payments
- Balanced batches daily, weekly, and monthly
- Assisted in resolving any discrepancies between insurance companies and patients and clients
- Reviewed and processed incoming payments for accuracy and completeness
- Utilized Microsoft Office applications such as Excel, Word, Outlook., daily
- Maintained confidentiality of all financial records according to company guidelines.
Payment Analyst
Atlanta Cancer Care
Atlanta, GA
09.2020 - 09.2022
- Posted electronic and manual payments for all carriers for medical and pharmacy claims
- Performed daily reconciliation activities between bank statements and general ledger accounts to detect any errors or irregularities in transactions
- Developed detailed reports for senior management on the status of payments
- Utilized excellent organizational skills to ensure accuracy of payments and accounts receivable
- Conducted extensive research into customer payment history to identify trends or patterns for future analysis
- Identified discrepancies in payment records and resolved them quickly and accurately.
Billing Analyst
Anesthesia Resources
Marietta, GA
02.2018 - 09.2020
- Performed AR follow-up management to ensure client AR is maintained to company standards
- Contacted patients about billing and negotiated payment plans
- Utilized problem solving skills to identify root causes of billing errors
- Processed credit card payments and refunds for patients
- Tracked aging accounts receivable balances, sent out reminder notices when necessary
- Created reports on monthly revenue generated from billing activities.
Payment Poster
Atlanta Women's Health Group
Atlanta, GA
03.2014 - 05.2017
- Multi-carrier payment poster for 24 group practice
- Reconciled more than $500,000 weekly
- Investigated and resolved discrepancies in insurance and patient payments
- Submitted carrier denials to appropriate follow up department
- Manually and electronically posted commercial insurance payments
- Utilized Microsoft Office applications such as Excel, Word, Outlook, daily.
Birthday Coordinator
Brunswick Zone XL
Kennesaw, GA
03.2008 - 03.2014
- Communicated via email and/or phone necessary information to ensure every event exceeds customer expectations
- Formulated daily reports to communicate pertinent information to upper management
- Ensured customer feedback survey goals are achieved and maintained
- Hired, scheduled, evaluated, and trained a department of 25 employees
- Organized event contract in a systematic method as to allow easy access to effectively answer customer inquires
- Created detailed timelines of events to ensure smooth transitions between activities during celebrations.
Skills
- Cash Posting
- Customer service and customer focus
- Attention to detail
- Balance Sheet Reconciliation
- Accounts Receivable
- Account reconciliation
- Centricity experience
- Event planning
- Employee orientation
- Medical billing
- Data Entry Skills
- Filing Documents
- Payment Research
- Microsoft Office 365
- Microsoft Word
- Microsoft Excel
- Administrative
- HIPAA Compliance
- Report Generation
- Payment reconciliation
- Data entry skills
- Customer service and assistance
Timeline
Payment Posting Supervisor
VENTRA Health
02.2023 - Current
Payment Poster
PM Pediatric Care
03.2022 - 02.2023
Payment Analyst
Atlanta Cancer Care
09.2020 - 09.2022
Billing Analyst
Anesthesia Resources
02.2018 - 09.2020
Payment Poster
Atlanta Women's Health Group
03.2014 - 05.2017
Birthday Coordinator
Brunswick Zone XL
03.2008 - 03.2014
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