YOLANDA W GREEN
Fresno,Tx.
Summary
Experienced EHR training consultant with 10+ years detailed expertise in consulting with medical professionals in clinical environments. Certified Cerner Training Specialist and Go Live implementation, specializing in Inpatient, Ambulatory, PowerChart, ClinDoc, Orders, Dynamic documentation and Dragon dictation.
Strong understanding of hospital environments and clinical workflow and great written, oral and verbal communication teaching skills. Qualifications include go live support, nursing and physician support, activation consulting, ATE and end user training.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cerner
WMC, Anthony Charity Hospital Ambulatory Adoption Coach
Warwick, NY
06.2023 - 07.2023
- Success Coach for EPIC to Cerner conversion
- Applied subject matter knowledge to train (1) Physical Rehabilitation and (1) Family Medicine practice, 25+ staff members to include front desk, Physical, Occupational, Speech Therapists, Medical Assistants, and Providers were trained on their clinical workflow, documentation, and clinic processes
- Evaluated and optimized Cerner applications: CPM, Registration/Scheduling, Dynamic Documentation, Dragon, Power Forms, CPOE, Message Center, Message Journal, CDI Work Que Monitor, Medical Record Request, Referral Management, and Inventory Management.
Adoption Coach
Baystate Hospital
Cadillac, MI
05.2023 - 06.2023
- Increased optimization for 15 clinics, 250 end users by utilizing Cerner Analytics, Cerner Advance, Referral Management, Message Center, CPOE, and correctly creating In-Between Encounters.
Ambulatory ATE Go-Live Support Specialist
Munson General Surgery
Cadillac, MI
05.2023 - 06.2023
- Trained, mentored and coached 15 end users for General Surgery clinic by utilizing Registration/Scheduling, Referral Management, Message Center, CPOE, and correctly creating In-Between Encounters.
- Assisted end users with “chart preparation” which included scanning progress notes and entering problems, allergies, medications, procedures, and immunizations.
Team Lead
Christiana Care Union Hospital
Elkton, MD
03.2023 - 04.2023
- Directed and supervised team of (75) engaged in end user support and issue resolution.
- Covered 100% for hospital departments to include Emergency Room, ICU, SSU, PCU, MedSurg, PACU, Behavorial Health, SICU, and Maternity to provide optimal coverage and meet production goals.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
Activation Consultant, Chart Abstrator
Memorial Health System
Springfield, IL
01.2023 - 03.2023
- Managed 35+ end user for Inpatient and outpatient Registration and Scheduling.
- Trained staff on accepting co-payments, 85% of accounts updated
- Completed Insurance verification and eligibility.
- Trained Front Office and Clinical Staff in Podiatric office.
- Managed 30% of inpatient units and trained staff on Capacity Management issues and workflows for physicians, nursing and ancillary staff.
- 100% patient charts abstracted from multiple systems eClinical Works, McKesson.
95% of daily abstraction quota met.
Abstracted pertinent PAMPI data and entering in Cerner EMR System depending on client’s criteria for compliance and accuracy.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Training Specialist, Optimization Coach
Northside Hospital Atlanta
Atlanta, GA
12.2021 - 12.2022
- Trained and optimized 50+ Ambulatory clinics.
- Trained and mentored 250+ new & established personnel hired to fulfill various roles.
- Updated Referral Management, Registration/Scheduling, CPOE, EPCS, Dynamic Documentation techniques.
- Completed 30+ Manager reporting tools, Televox patient messaging, patient portal messaging, and other Cerner tools to enhance productivity.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities
- Resolved problems, improved operations and provided exceptional service.
Conversion Manager
Penn State Heath
Lancaster, PA
09.2022 - 11.2022
- Assisted health care organization with conversion from Epic to Cerner.
- Managed 125+ Adoption Coaches, Zone Leads and Team Leads for Big Bang Go Live implementing Cerner Millennium, PowerChart, Registration/Scheduling, EPCS, Dynamic Documentation, Dragon
Remote Data Abstractor
Northside Hospital Atlanta
Atlanta, GA
11.2021 - 01.2022
- 100% patient charts abstracted from multiple systems eClinical Works, McKesson.
- 95% of daily abstraction quota met.
- Abstracted pertinent PAMPI data and entering in Cerner EMR System depending on client’s criteria for compliance and accuracy.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Certification Program Learning Specialist
Department of Veteran Affairs Cerner
Spokane, WA
04.2020 - 12.2021
- Completed Cerner Certification Program virtually in 2020.
- Completed Ambulatory, Acute, Geriatrics
- Lead Learning Specialist for certification program
- Trained, Coached and Mentored 200+ new trainers
- Training also included Referral Management, Infusion, Maternity Care, Eye Care, Cross Venue Provider, Medical Provider, Gastroenterology, Registration/Scheduling
- Also trained Ambulatory nursing and Front Office Staff workflows
- Proficient with Dynamic Documentation and Dragon, Member of Train domain backload, system integration testing and Logistics Teams.
Lead Trainer, Instructional Designer
McLeod Regional Medical Center
Florence, SC
06.2018 - 12.2020
- Teamed with 5+ managers to brainstorm ways to enhance and improve training effectiveness.
- Facilitated learning through classroom instruction, on-the-job coaching for 2,500+ end users to include new training team, analysts, physicians, nursing, and ancillary staff for Big Band rollout across (3) hospitals.
- Workflow training concentrated on Admission, Transfer, Discharge, Blood Transfusion, Tapering Dosing, Insulin Sliding Scales and E-Prescribed processes.
- Delivered, up to date training information to enhance employee performance, boosting employee efficiency 90%.
- Created curricula, researched non-clinical and clinical topics and conceptualized course format, subject matter and presentation.
- Powerchart, PowerChart Touch, EPCS, Imprivata Single Sign On, Dragon Mobile One.
Remote Data Abstractor
ALKU
Houston, AL
09.2019 - 12.2019
- 100% patient charts abstracted from Epic, eClinical Works and NextGen systems into Cerner to include history and physicals and PAMPI data (Problems, Allergies, Medications, Procedures, and Immunizations-PAMPI data).
- Managed 100% outside record reconciliation.
- Followed exact procedures for handling transfers and other releases of medical records.
- Scanned and uploaded 100% medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
Lead Help Desk Specialist
PHSA
British Columbia, Vancouver
08.2018 - 01.2019
- Supported Help Desk for (2) hospital organizations and several Ambulatory practices for physicians, nursing, and ancillary staff.
- Registration/Scheduling, Powerchart, PowerChart Touch, Imprivata Single Sign On, Dragon Mobile One.
- Logged activities in Remedy tracking system to maintain accurate, timely records.
- Responded to inquiries by phone, email and walk-up requests.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Walked user through series of steps to determine problem and implement likely solution.
- Provided end-user system and equipment training.
Clinical Data Abstractor
Cerner
Houston, TX
04.2018 - 06.2018
- Abstraction from McKesson, NextGen and Epic.
- Onsite in command center setting.
- Answered 100+ incoming calls from end users.
- Created tickets clearly documenting issues.
- Resolved/escalated issues to appropriate application teams.
- Remotely captured issues for tracking.
- Abstracted pertinent Pediatric information from Patient’s paper charts and manually entered in Cerner EMR System depending on client’s criteria for compliance, accuracy, and billing.
- Met daily chart abstracting quota 50+ charts.
Lead Training Instructor
Adventist Health System
Schaumburg, IL
10.2017 - 05.2018
- Trained 200+ physicians or Big Bang rollout in Illinois.
- Mentored training team, new hires, resulting in stronger staff development and increased productivity.
Tracked attendance and evaluated progress for assigned trainees.
Trained Cerner Inpatient Applications and supported clinical workflows for nursing and physicians. - Applied clinical knowledge for modules include Cerner Millennium, Acute/Inpatient, FirstNet, Dynamic Documentation, Power Chart, Power Orders, PowerPlans, PowerNote, Mpages, Care Compass, Summary and Workflow pages (SBAR) for following specialties: Surgeons, Hospitalists, Pediatrics, OB/Gyn, Cardiologists, Interventional Radiologists, Emergency Room, and Nursing.
- Workflow focused training concentrated on Admission, Transfer, Discharge, Blood Transfusion, Tapering Dosing, Insulin Sliding Scales and E-Prescribed processes.
- Support also included expert activation floor support for physician, nursing, and ancillary staff.
- Imprivata Single Sign On, Dragon Mobile One.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Clinical Data Abstractor
Plumas District Hospital
Quincy, CA
06.2017 - 07.2017
- Abstracted clinical data from Allscripts and NextGen.
- Met daily quota of 65+ Geriatric office charts and manually entering in Cerner EMR System, inputting medications and non-medications, height, weight, allergies, PCP, History, before go-live.
- Documentation of PAMPI data (Medical Problems, Allergies, Medications, Procedures and Immunizations).
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Identified new methods to optimize medical records management
Lead Training Specialist/Cerner Physician Analyst
CAMC Health Systems, Inc
Charleston, WV
05.2016 - 04.2017
- Conducted Cerner Physician training for all roles to include Acute/Inpatient, FirstNet, (Emergency Room), Acute Inpatient, and Ambulatory
- Training includes Workflow Mpages, Admission, Transfer, and Discharge
- PowerChart, PowerChart Touch, PowerNote, EPCS, Imprivata Single Sign On, Dragon Mobile One.
- Teamed with 10+ managers to brainstorm ways to enhance and improve training effectiveness.
- Motivated 20+ trainees and associates by demonstrating positive attitude to improve productivity.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 300+ employees.
- Trained and mentored 300+ new personnel hired to fulfill various clinical roles.
Training Specialist
Rogers Memorial Hospital
Oconomowoc, WI
06.2015 - 11.2015
- Trained and mentored 100+ end users in Behavioral Health to include Mental Health Counselors, Social Work/Case Management, Child Adolescent Counselors, Psychologist, and Electrophysiologist with CPOE, Clinical Documentation, Admission Transfer and Discharge process.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Documented participation and evaluated learning for each participant.
Adoption Specialist
Easton Hospital, Jewish Hospital
06.2014 - 11.2014
- Trained and Supported Dragon 12 Speech Recognition to Physicians.
- Supported and trained physicians 1:1 creating and saving favorites.
- Instructed and trained on PowerChart, Power plans Dynamic Doc and Power Note
- Implemented multiple clinical systems and provided hands-on analytical support of various clinical modules.
- Performed Physician and Nursing Support for big bang Cerner rollout.
Established streamlined workflow for physicians, nursing, and ancillary staff on PowerChart, Dynamic Doc, Message Center, Care Net, Care Compass, iView, Enhanced View, ICD9/10 coding, and Depart Process
Specialized knowledge in ICU, Med/Surg, Cath Lab, PACU/Recovery. Dialysis
Medication Reconciliation Trainer
Christiana Care Hospital Meaningful Use
Wilmington, DE
07.2012 - 09.2012
- Trained 30+ clinical staff on proper home medication documentation.
- Trained 75+ physicians on proper medication reconciliation procedures.
- Trained 75+ physicians on proper E-prescribing procedures.
Training Specialist
Carolinas Medical Center, Levine Children's Hospital
Charlotte, NC
10.2011 - 06.2012
- Performed training for physicians, mid-levels, Case Management, nursing, ancillary and clerical/nursing assistant end user support for Cerner CPOE, iView, Clinical Documentation, Registration/Scheduling inclusive of PowerChart, Power Note, Power Orders, and Message Center.
- Trained and mentored 250+ new personnel hired to fulfill various roles.
Training Coordinator
Medical College of Georgia
Augusta, GA
04.2011 - 09.2011
- Trained 10+ trainer for Cerner Ambulatory responsible for teaching functionality of Ambulatory Summary, Message Center, Power orders, Power Chart, Power Note, ICD 9 diagnosis codes, e-Prescribe, and Dragon to physicians, nurse practitioners, residents, nurses, and ancillary staff.
- Curriculum development, maintained accurate records of training documents, supplies and updated training materials as necessary.
- Partnered and managed training “Simulation” prior to each go-live.
- Worked in Emergency Department, Medicine, Neurology, Pediatrics, Surgery, and Hematology-Oncology clinics to provide go-live support.
Training Coordinator
Seton Edgar B Davis Hospital
Luling, TX
01.2011 - 04.2011
- Planned and conducted staff trainings with emphasis on PowerChart and FirstNet.
- 1:1 JIT to physicians and RNs
- On-call support for entire hospital responsible for reporting, logging, and troubleshooting system issues.
- Extended to provide support after go-live support.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Trained 14+ departments
Lead Training Specialist
Christiana Care Health System
Wilmington, DE
12.2009 - 01.2011
- Translated job requirements into training to groom 150+ employees for next step in career path
- Provided physician training for Medication Reconciliation and stressing Meaningful Use guidelines.
- Assisted, with IVIEW clinical documentation
- Extended as Command Center support after go-live, providing 1:1 JIT to physicians and RNs
- On-call support for entire hospital responsible for reporting, logging and troubleshooting system issues
- Specialty clinical areas: Rehab, Observation Unit, Emergency Department, Surgical Services, PACU, Joint Recovery Center, Med/Surg, and Telemetry.
Activation Consultant
Children's Hospital Of Minnesota
Minneapolis, MN
05.2009 - 07.2009
- Supported end user support for Cerner PowerChart, orders, CPOE and clinical documentation.
- Identified workers with specific skill sets to recommend for super user roles increasing floor support 100%
- Trained 75+ end users on clinical workflows.
- Trained and mentored 175+ new clinical staff.
- Provided Chart Abstraction expertise to clinical staff for chart prep
Education
Bachelor of Science - Business Management
University of Phoenix
Houston07.2007
Skills
- Adult Learning Instructor
- Content/Curriculum/Job Aid development
- Delivers Instructor Led training
- Effective Communicator (interpersonal, oral, and written)
- Identifies, researches, and resolves application issues
- Integrated Testing (Train Domain)
- Project Management
- Remote Access Tools (Bomgar, GoTo, TeamViewer)
- Train Domain Backload
- Understands Autotext, Smart Templates
- Workflow SME
- Virtual training tools (Adobe Connect, Teams, WebEx)
- Cerner Acute/Ambulatory, Referral Management, PowerChart, Dynamic Documentation, Message Center, Power Orders, Power Notes, eMar, I-View, Contextual View, Care Compass, EPCS, Dragon (Nuance& Medical One), Registration/Scheduling, PowerChart Touch Mobile
- Imprivata (SSO) Single Sign On
- Snag it, SharePoint
Certification
- [Cerner Millennium], Department of Veteran Affairs - [2020]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Cerner
WMC, Anthony Charity Hospital Ambulatory Adoption Coach
06.2023 - 07.2023
Adoption Coach
Baystate Hospital
05.2023 - 06.2023
Ambulatory ATE Go-Live Support Specialist
Munson General Surgery
05.2023 - 06.2023
Team Lead
Christiana Care Union Hospital
03.2023 - 04.2023
Activation Consultant, Chart Abstrator
Memorial Health System
01.2023 - 03.2023
Conversion Manager
Penn State Heath
09.2022 - 11.2022
Training Specialist, Optimization Coach
Northside Hospital Atlanta
12.2021 - 12.2022
Remote Data Abstractor
Northside Hospital Atlanta
11.2021 - 01.2022
Certification Program Learning Specialist
Department of Veteran Affairs Cerner
04.2020 - 12.2021
Remote Data Abstractor
ALKU
09.2019 - 12.2019
Lead Help Desk Specialist
PHSA
08.2018 - 01.2019
Lead Trainer, Instructional Designer
McLeod Regional Medical Center
06.2018 - 12.2020
Clinical Data Abstractor
Cerner
04.2018 - 06.2018
Lead Training Instructor
Adventist Health System
10.2017 - 05.2018
Clinical Data Abstractor
Plumas District Hospital
06.2017 - 07.2017
Lead Training Specialist/Cerner Physician Analyst
CAMC Health Systems, Inc
05.2016 - 04.2017
Training Specialist
Rogers Memorial Hospital
06.2015 - 11.2015
Adoption Specialist
Easton Hospital, Jewish Hospital
06.2014 - 11.2014
Medication Reconciliation Trainer
Christiana Care Hospital Meaningful Use
07.2012 - 09.2012
Training Specialist
Carolinas Medical Center, Levine Children's Hospital
10.2011 - 06.2012
Training Coordinator
Medical College of Georgia
04.2011 - 09.2011
Training Coordinator
Seton Edgar B Davis Hospital
01.2011 - 04.2011
Lead Training Specialist
Christiana Care Health System
12.2009 - 01.2011
Activation Consultant
Children's Hospital Of Minnesota
05.2009 - 07.2009
Bachelor of Science - Business Management
University of Phoenix
- [Cerner Millennium], Department of Veteran Affairs - [2020]
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