Nina Oliver
Middletown,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
CCMA
WMC Health, Good Samaritan Hospital
New Windsor, NY
01.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
CCMA
Exras Choilim
Kiryas Joel, NY
09.2022 - 01.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Unit Secretary
St Lukes Cornwall Hospital
Newburgh, NY
02.2015 - 06.2018
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Completed consult calls for on-call providers.
- Answered call bells for patients on floors.
- Assisted Charge nurse with daily charting tasks.
Education
Certificate - Medical Assisting
Orange-Ulster BOCES
Goshen, NY06-2019
Skills
- Social Perceptiveness
- Active Listening
- Written Communication
- Leadership
- Microsoft Word
- Multitasking
- Customer Relations
- Critical Thinking
- Customer Service
Timeline
CCMA
WMC Health, Good Samaritan Hospital
01.2023 - Current
CCMA
Exras Choilim
09.2022 - 01.2023
Unit Secretary
St Lukes Cornwall Hospital
02.2015 - 06.2018
Certificate - Medical Assisting
Orange-Ulster BOCES
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