Yolaunda Campbell
Murfreesboro,TN
Summary
Capable Customer Representative dedicated to providing superior support for customers in need of reliable information. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Client Care Consultant
Lonestar Transfer
09.2022 - Current
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related information.
- Documented activities and progress per defined policy and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Self-motivated, with strong sense of personal responsibility
Postal Support Employee
United Sates Postal Service
09.2021 - 07.2022
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Prepared reports to track mail volumes, fees and other related data.
- Sorted mail according to size, shape and destination
Substitute Teacher
Advantage XPO
08.2019 - 05.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
Private English Language Teacher
Self-employeed
08.2017 - 05.2019
- Developed innovative lesson plans to engage students in English language learning.
- Supported student skill development in alignment with personal and academic goals.
- Coordinated activities to encourage interest in reading.
- Created and implemented activities to foster critical thinking skills
- Self-motivated, with strong sense of personal responsibility
Education
Bachelor of Arts - Social Science Teacher Education
05.2017
- Dean's List Spring 2015, Fall 2015, Spring 2016, Fall 2016, Spring 2017
- 3.67 GPA
Skills
- Handling Customer Complaints
- Information Access Management
- Software Applications
- Prepare Reports
- Appointment Confirmation
- Customer Care
- Call Transfers
Timeline
Client Care Consultant - Lonestar Transfer
09.2022 - Current
Postal Support Employee - United Sates Postal Service
09.2021 - 07.2022
Substitute Teacher - Advantage XPO
08.2019 - 05.2021
Private English Language Teacher - Self-employeed
08.2017 - 05.2019
San Diego State University - Bachelor of Arts, Social Science Teacher Education
Similar Profiles
Cooper FarisCooper Faris
Parts Picker at LoneStar ElectricParts Picker at LoneStar Electric
Connor FordConnor Ford
Surveyor Assistant at Texas Lonestar SurveyingSurveyor Assistant at Texas Lonestar Surveying
Edgar AraujoEdgar Araujo
Small Business Owner at Lonestar Superior PaintingSmall Business Owner at Lonestar Superior Painting
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health
Joscelyn IngramJoscelyn Ingram
Customer Service Representative at PermobilCustomer Service Representative at Permobil