Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolda Raymond

Tampa,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier/Stock Associate

Ross Dress for Less
07.2020
  • Assisted coworkers daily while performing work duties
  • Unloading new inventory off truck
  • Providing customer service, answering questions, and resolving issues
  • Handling cash operations and transactions.

Cytopreparatory Technician

Quest Diagnostic
06.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

● Collect specimens and other type of cells samples. Ensure proper labeling and documentation of all collected specimens.

● Record and maintain detailed records specimen information, test result and paitent information

● Collaborate with ctyotechnologist and pathologist to provide them with well prepared slide and other necessary information.

Counter Service

Hardrock Casino
06.2022 - Current
  • Promote a positive environment to guests and peers
  • Ensure production and storage areas are within standards set by management
  • Provide customer demonstrations in a friendly and efficient manner
  • Handle guest relations.

Office Manager's Assistant

FAMU-FSU College of Engineering
01.2020 - 04.2022
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on a daily basis.

Social Media Content Analyst

Cognizant Technologies Solutions
01.2018 - 02.2019
  • Become and remain knowledgeable about leading social media products and community standards.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site itself.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.

Front Desk Receptionist

Hillsborough Community College
08.2016 - 02.2018
  • Identify customer needs, clarify information, research every issue, and provide solutions or alternatives
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.

Education

Bachelor of Science -

Florida State University
Tallahassee, FL

A.A General Studies -

Hillsborough Community College Dale Mabry
Tampa, FL

High School Diploma -

Tampa Bay Technical High School
Tampa, FL

Skills

  • Fluent in Haitian Creole and English
  • Exceptional customer service skills
  • Proficient in POS systems
  • Multi-tasking skills
  • Time management skills
  • Proficient with Microsoft OS, Windows Software: Word, PowerPoint, Outlook

Certification

BLS

Timeline

Cytopreparatory Technician

Quest Diagnostic
06.2023 - Current

Counter Service

Hardrock Casino
06.2022 - Current

Cashier/Stock Associate

Ross Dress for Less
07.2020

Office Manager's Assistant

FAMU-FSU College of Engineering
01.2020 - 04.2022

Social Media Content Analyst

Cognizant Technologies Solutions
01.2018 - 02.2019

Front Desk Receptionist

Hillsborough Community College
08.2016 - 02.2018

Bachelor of Science -

Florida State University

A.A General Studies -

Hillsborough Community College Dale Mabry

High School Diploma -

Tampa Bay Technical High School
Yolda Raymond