Yolimar Suarez
Orlando
Summary
*Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
*Motivated Catering Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
*Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
14
14
years of professional experience
Work History
Catering Server
Dubsdread Catering
03.2021 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Receptionist
Classic Collision
11.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Shift Manager
SmashBurger
10.2019 - Current
- Ran back of house
- Made orders quickly and efficiently
- Printed and filled out appropriate paperwork for the day
- Maintained and balanced the cash drawer while attending customers
Trainer
Tijuana Flats
01.2015 - 10.2019
- Took customer's orders and served them in a timely manner
- Restocked, arranged, and organized front of house merchandise
- Providing excellent customer service in-store and over the phone
- Made sure to keep all customer accessible areas clean and stocked at all times
Associate Trainer
Panera Bread
08.2013 - 12.2014
- Consolidated / served orders quickly and accurately, provided excellent customer service
- Trained incoming employees on all tasks for their positions
- Knowledgeable in multiple aspects in BOH of the business
Key holder
Joffreys's Coffee &Tea Co. Disney Hollywood Studios
02.2011 - 08.2013
- Provided energetic and friendly customer service while maintaining speed
- Barista, served quick foods
- Handling Cash with Accuracy
Education
Diploma -
Freedom High School
Skills
- Spanish
- Customer Service
- Punctuality
- Pride in Work
- Adaptability
- Excellence
- Table bussing
Languages
Spanish
Limited Working
Timeline
Receptionist
Classic Collision
11.2021 - 03.2023
Catering Server
Dubsdread Catering
03.2021 - Current
Shift Manager
SmashBurger
10.2019 - Current
Trainer
Tijuana Flats
01.2015 - 10.2019
Associate Trainer
Panera Bread
08.2013 - 12.2014
Key holder
Joffreys's Coffee &Tea Co. Disney Hollywood Studios
02.2011 - 08.2013
Diploma -
Freedom High School
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