Yolonda Burch

• Trained new employees in proper cleaning techniques and use of equipment.
• Implemented efficient cleaning schedules, optimizing workflow and reducing turnaround times.
• Collaborated with management to develop strategies for improving guest satisfaction through enhanced cleanliness.
• Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
• Developed training materials for staff on best practices in housekeeping operations.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
• Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
• Trained new staff on product knowledge and sales techniques, fostering team development.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Remove and reinstall, replace : galley, lav, ceiling panels, sidewall panels, overhead bin and doors, passenger seats, cockpit seats, door lining, moon mats,floorboards,

Boeing 737/300, 757/200, Airbus 321, 320 and 319.

Remove, reinstalled , repaired, replace :sidewall, ceiling panels, floors panels,lavatory, passengers seats, cockpit panels, cockpit seats,seat tracks, galleys, moon mats, oxygen masks, overhead bin and doors.

• Troubleshot electrical systems to ensure optimal functionality and safety standards.
• Conducted routine maintenance on a variety of electrical equipment and machinery.
• Collaborated with engineering teams to implement electrical system designs effectively.
• Oversaw installation and testing of wiring, fixtures, and circuit breakers.