Yolonda Ivey
McDonough,Georgia
Summary
A highly skilled, versatile, and seasoned professional seeking to offer her expertise in reshaping the business analytics and knowledge landscape. Dedicated to providing comprehensive set of solutions to both internal and external customers via effective communication and collaboration. Proficient in producing results within the nuanced realms of complex matrix organizations, as well as utilizing resources and technology to enhance business processes.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Associate Business Analyst/Knowledge Manager
Optum
McDonough, GA
07.2021 - Current
- Responsible for handling end-to-end knowledge management requests of 15-20 projects annually providing continuous support throughout warranty period for each project.
- Annually responsible for handling 250-300 individual article requests for identified gaps and /or new information impacting numerous teams.
- Assisting in maintenance of knowledge-sharing platform to ensure easy access to critical information that serves as one source of truth for over 7,000 operational processes and procedures.
- Initiate discovery and planning for projects by conducting inventory reports and analyzing results for possible impact to project.
- Identify subject matter experts and discuss content. Collaboration with cross-functional teams, gathering and understanding business needs.
- Maintain active engagement, for gathering information, gaining clarification with each impacted functional areas by attending or hosting ad-hoc meetings.
- Development of comprehensive documentation, user guides, standard operating procedures, and system specific articles.
- Cleanup of existing articles and/or retirement of articles no longer needed.
- Deliver verified, quality work, meeting deadlines for publishing of new articles and related revisions.
- Provide continuous support throughout warranty period for each project.
Associate Trainer
Optum
McDonough, United States
03.2014 - 07.2021
- Facilitated virtual and in person training initiatives across country and abroad.
- Supervision of 15 – 28 FTE on average per training class ranging from 1 day to 6 weeks. Training in wide array of topics, required processes and systems.
- Monitored trainee performance to identify gaps in training, customizing plans for better knowledge transfer as needed.
- Provided ongoing mentorship while staff transition into new roles and/or increased responsibilities within current roles.
- Lead Trainer for large deployment focused on driving down issue turnaround times for claims reprocessing. With deployment savings of $883k within 30 days, with cumulative $54.8 million estimated over five years.
- Proven ability to learn new and complex CRM Systems and become proficient to handle responsibilities using those system to effectively train staff.
- Conducted rain-the-trainer activities to prepare peers for effective facilitation of new technology implementations.
- Independently research gaps, find resolutions, and propose solutions to share best practices across teams for continuous opportunities for process improvement.
- Maintenance of weekly progress reporting for classes. Assisted identifying of risk and proper allocation of training resources.
Education
Master of Science in Education - Training And Performance Improvement
Capella
Minneota, MN 07.2011 - 12.2016
BBA - Organizational Psychology And Development
American InterContinental University
Schaumburg, IL 03.2010 - 05.2011
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL 10.2008 - 03.2010
Skills
Process Improvement
Knowledge Management
Technical Writing
Curriculum Maintenance
Benefits and Claims
Behavioral Health
Management (CRM) Systems, eg Salesforce
SharePoint
Member and Provider Services
Implementations
CPT and ICD10 codes
HTML - some
Test Case scenarios
Quality Assurance
Human Resources
Medicaid and Medicare
Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Business Analyst/Knowledge Manager
Optum
07.2021 - Current
Associate Trainer
Optum
03.2014 - 07.2021
Master of Science in Education - Training And Performance Improvement
Capella
07.2011 - 12.2016
BBA - Organizational Psychology And Development
American InterContinental University
03.2010 - 05.2011
Associate of Arts - Business Administration
American InterContinental University
10.2008 - 03.2010