Yolonda Pelletier
Waxhaw,NC
Summary
Advanced Operations Manager offering over 20 years of experience. Recently in Luxury Hospitality Services for high net worth Individuals. Adept at directing and developing high-level teams while improving processes and increasing productivity. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Senior Home Experience Director
LVH Global
New York, NY
06.2021 - 12.2021
- Revamped operational plans and aligned processes with business objectives.
- Developed company policies, procedures and implemented methods.
- Recruited, hired and trained 60+ employees
- Negotiated contracts to achieve and improve customer experiences and increased revenue.
- Promote brand effectiveness and highlight product benefits to secure exclusive properties.
- Forge and leverage vendor relationships
- Provided training and support to guests, homeowners , and junior team members.
- Managed procurement, inventory and warehouse operations.
Director of Guest Experience
LVH Global
New York, NY
08.2019 - 12.2021
- Monitored global Guest Services Team for efficiency and accuracy of response to guests.
- Enhanced response and resolution systems to meet changing demands.
- Provided training and support to clients, business partners, and junior team members.
- Served as single point of contact for cross-functional teams (Home Experience, Operations, Guest Relations, Sales, HR and Payroll teams).
- Established systems, visual tools, guidelines and presentations to increase service profits.
Operations Manager
LVH Global
New York, NY
09.2018 - 12.2021
- Worked collaboratively with CEO and COO to identify corrective actions, implement strategies and developed systems and procedures to improve operational quality and team efficiency and company quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored administrative workflow and processes.
- Managed pipeline of service request between cross-functional teams and guests.
- Created visual tools, job aids, and presentations to improve solutions and strengthen results.
- Negotiated vendor cost to decrease expenses and increase profit.
Independent Contractor
Self-employed
Miami, FL
01.2011 - 01.2017
- Content Writer | Exklusive Group
- Sales Specialist | Tuccia Di Capri Heri Bendel NY
- Cobbler | CapriTouch Miami
Entrepreneur
Self-employed
San Diego, CA
01.2001 - 01.2011
- Co -founded and managed Elysium Day Spa an Aveda concept salon.
- Founder and Head Pastry Chef of London's Birthday Cake.
Education
Culinary Arts - Baking And Pastry Arts
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL06.2006
Associate of Arts - English
San Diego City College
San Diego, CA06.2002
Skills
- Self starting
- Solution Oriented
- Demonstrate cross-functional leadership skills
- Adept at managing multiple priorities/projects simultaneously
- Be adaptable and able to manage ambiguity
- Process Improvement
- Training Programs
- Administrative Oversight
Timeline
Senior Home Experience Director
LVH Global
06.2021 - 12.2021
Director of Guest Experience
LVH Global
08.2019 - 12.2021
Operations Manager
LVH Global
09.2018 - 12.2021
Independent Contractor
Self-employed
01.2011 - 01.2017
Entrepreneur
Self-employed
01.2001 - 01.2011
Culinary Arts - Baking And Pastry Arts
The Art Institute of Fort Lauderdale Inc
Associate of Arts - English
San Diego City College
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