Yolonda Pryor
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sassy Secrets Hair Boutique
2018.01 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managing phone calls emails, deliveries and inventory
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist
Convergys
2016.05 - 2017.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handle customer via inbound calls , outbound calls or through the internet
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
CSR
Road America
2007.05 - 2014.03
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of inbound calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate Degree - Cosmetology
South Easter Beauty And Barber School
Columbus GA06.2012
High School Diploma -
Carver High School
Columbus, GA06.1997
Skills
- Credit Card Payment Processing
- Staff Training
- Order Fulfillment
- Report Preparation
- Customer Relations
- Retail Materials Management
- Computer Proficiency
- Data Evaluation
- Call Center Operations
- Clerical Support
- Customer Service
- Multi-Line Phone Talent
- Customer Consulting
- Research
- Documentation
Timeline
Customer Service Representative
Sassy Secrets Hair Boutique
2018.01 - Current
Customer Service Specialist
Convergys
2016.05 - 2017.12
CSR
Road America
2007.05 - 2014.03
Associate Degree - Cosmetology
South Easter Beauty And Barber School
High School Diploma -
Carver High School
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