Yolvelis Martinez
Poughkeepsie
Summary
The demonstrated capacity to work well with people and families from a differing foundation. To look for a position where my instruction and involvement can be completely utilized and upgraded, and I can make a critical commitment to my boss and community. To succeed in a fortifying and challenging environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Youth Counselor
Children's Home of Poughkeepsie
04.2023 - Current
- Supervise and support youth overnight, ensuring safety and well-being
- Implement individualized care plans, addressing emotional and behavioral needs
- Facilitate conflict resolution, promoting a positive environment
- Maintain accurate records and documentation for compliance
- Collaborate with team to improve care strategies, achieving measurable improvements
Assistant Manager Retail
Snipes
09.2022 - 04.2023
- Led retail store operations, ensuring efficient task delegation and team leadership
- Improved customer satisfaction by connecting with families and enhancing their shopping experience
- Mastered cash handling, multitasking, and problem-solving in a dynamic retail environment
- Demonstrated patience and diligence in a fast-paced setting, contributing to overall store success
- Boosted store performance by leading team to exceed sales targets
Sales Associate/Customer Service
Nike
03.2022 - 08.2022
- Delivered exceptional customer service to diverse clientele, enhancing customer satisfaction
- Facilitated youth engagement in Nike events, promoting brand loyalty through physical activities
- Managed customer inquiries and resolved issues promptly, ensuring a positive shopping experience
Sale Associate/Cashier
Finishline
10.2020 - 01.2022
- Handled cash transactions and provided excellent customer service, enhancing overall store efficiency
- Developed strong cash handling skills, ensuring accurate and timely transactions
- Assisted customers with product inquiries, improving customer satisfaction and retention
- Maintained a clean and organized work environment, contributing to a positive shopping experience
Babysitter
Babysitting
06.2019 - 08.2019
- Supervised and ensured the well-being of children during summer, providing meals and safety oversight
- Facilitated educational activities using learning apps to enhance math and reading skills
- Engaged children in outdoor activities to promote physical health and social interaction
Intern
Central Hudson
02.2019 - 04.2019
- Assisted with administrative tasks, enhancing organizational efficiency and communication skills
- Collaborated with senior staff, fostering a collaborative work environment and learning from experienced professionals
- Completed paperwork accurately and promptly, contributing to smooth office operations
- Engaged in a professional setting, gaining valuable insights into career advancement opportunities
Education
High school diploma -
Poughkeepsie High School
Poughkeepsie, NY06.2019
Skills
- Communication skills
- Bilingual
- Leadership
- Multitasking
- Time management
- Problem solving
Certification
Therapeutic Intervention Crisis
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Overnight Youth Counselor
Children's Home of Poughkeepsie
04.2023 - Current
Assistant Manager Retail
Snipes
09.2022 - 04.2023
Sales Associate/Customer Service
Nike
03.2022 - 08.2022
Sale Associate/Cashier
Finishline
10.2020 - 01.2022
Babysitter
Babysitting
06.2019 - 08.2019
Intern
Central Hudson
02.2019 - 04.2019
High school diploma -
Poughkeepsie High School
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